[Resolved]  Flipkart — serial number mismatch in invoice for macbook air

Address:	20, Rajoria Nagar, Sohna, Haryana 122103, Gurgaon, Haryana, 122103
Website:	flipkart.com

I'm writing this post to highlight the issue that i have purchased macbook air on 29th Sep 2019 and received laptop by 2nd Oct 2019. I have noticed that there is no serial number mentioned in the invoice. So i raised a complaint to flipkart customer care regarding the same and they ask for replacement of the product and i agreed for the same. They send a replacement unit through ekart logistics but they didn't deliver the product and cancelled the same after 3 days of reaching the unit in the nearest hub. So again i complaint to the customer care and they again send a replacement unit and i got the unit after 5 to 6 days. I flipkart it shows the product is deliverable to my address but ekart logistic didn’t deliver courier to my doorstep. Every time I have visit there nearest hub. So to take the replacement unit I have visit nearest hub with the old unit deleted everything. But they denied accepting the unit as I haven’t format the system. To format mac we need to format the ssd and reinstall the mac for which it took about 20 GB of internet and take 5 to 6 hours. So I left for my home as I need strong internet connectivity to re install mac os. Next day I visited there to pick my laptop. They deliver the unit and took the old unit. Again wrong invoice, this time they mentioned wrong serial number. This process took almost 2 month. After that again raised a complaint regarding the serial number mismatched. Then i called to customer care and ask for my correct invoice. But they offer for replacement. So my query is its almost 2 month i have order the laptop and they already replace the unit. Every time i have to format the ssd and reinstall the mac for which it took about 20 GB of internet. Being a customer why should i format the system to replace the unit. I have highlighted the issue dozen of times but they closed my request without giving me proper resolution to my issue. This is very frustrating and I felt like I have been cheated by flipkart.