[Resolved]  Flipkart — Shocking experience; wrong information provided by flipkart (Moto g launch day combo offer)

Address:

Pune, Maharashtra

To start with I am not at all a happy customer of Flipkart.I ordered Moto g on 6th feb 2014 (launch day) at around 12:44 PM.There were some launch day offers available with this product and one was regarding 70% discount with related Moto g accessories (back cover/ flip cover). I tried to place combo orders but was unable because of some technical glitches/accessories’ unavailability many a times. So I ordered the Moto g only(16 GB) OD[protected]. Then I got to know from other users that all the launch day customers can still avail this offer (70% off on Moto G accessory) till 31stmarch and they were getting such mails regarding the same. I also checked my mail but there were none in this regard.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Then I contacted Customer care deptt of Flipkart and got to know from at least two of them that I can also avail this offer. One was from their sales department and one was a Customer care rep. Both ensured me that I am eligible for this offer and I can place this order for Moto g accessory till 31st march 2014 and get70% discount in the final price. I had a word with one of the customer care rep on 10th Feb in the evening (at around 8 9 PM) and she ensured me many a times to place the Moto g flip cover order and I will avail 70% discount on the price. Below is some of the excerpts from the call(key points). Q. Am I eligible for this launch day offer where I can place an order for related accessory at discounted price (70%). Ans. (After checking the details of my order) Yes Sir, You can avail this avail. You just have to login from the same account to avail this offer. Q. I haven’t received any mail about it (70 % discount extended till 31st Mar on Moto g accessory) from Flipkart. Ans. Sir, there is some bug in our system. You don’t have to worry, please go ahead and place the order. Q. But in my order summary page, the discounted price is not getting reflected. Ans. Sir, there is a bug in the system that’s why the discounted price is not getting reflected.You pay the full price now and before the delivery date, you will get 70% of the total price credited back to your account. Q. All these information’s you are giving me verbally, Could you please send me a mail or text me the same details so that later on I will have written proof with me. Ans. Sir, All our calls are recorded so no need to worry. You can any day get it checked. Don’t worry and place the order. Also I don’t have authority to send emails or texts. Now, after all this I was more than convinced and placed the order on 11th Feb (Moto g flip cover) OD[protected]. I received the product on 13thFeb and till date (17th feb) I didn’t get the 70% amount (INR 1120) credited back to my account. So today when I made this call to Flipkart’s customer care deptt I was shocked to know that now they are claiming that I was wrongly informed by them and only those customers who had received such mails from flipkart are entitled for this offer. I had a long discussion (about an hour) with them and reminded them what I was informed by the customer care rep on 10th feb. They are accepting that I was informed wrongly by them that time by their customer care reps and nothing can be done about it which simply means I have to pay the price for their mistake. So shocked I am that I can’t even express. So, I have more than a few concerns here: - I was getting good offers from other shopping websites but because of the wrong information’s provided by you I lost on that. What about my sunk cost, opportunity cost and all the hassles that I had to go through because your employees are ill informed. I had to narrate the whole story many a times to their reps. - Why am I the one on the wrong side here? Was it my mistake to be informed wrongly by your reps? - If this is your mistake then simply accepting it won’t help any customer if it is in monetary terms. Please learn the basic principle of compensating customers well if there is some grave mistake from your end because money is a serious thing to handle and especially if it is of customers then there is no room for such mistakes. BTW, I am not going to sit quietly about it. I will soon post it to some online consumer forums and I will definitely contemplate moving to consumer court. This amounts to fraud for me as a customer. Regards, Piyush