[Resolved] Flipkart — Size not changed

kuldeepdandotiya

from New Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.flipkart.com

I have placed order (OD[protected] for small size but when i received product today it seems too small to wear. i requested for bigger size (M). but after raising complaint when i checked my order details it was showing that again small size has been ordered for me. i spoke with representative, she told me that this product is out of stock so we cant send medium size we can only send small size. now my concern is that the product is showing out of stock on website and if vendor doesn't have product then how can he send small size again against replacement and if he is able to send small size then he could also send medium size. now i want only medium size in replacement. i do not want refund of this product i want only replacement in medium size because company have shown impressive offers on website and i have paid the amount in advance now its cheating with the customers by doing miss commitment and not fulfilling their expectations.

Was this information helpful?

No (0)

Yes (0)

Jan 24, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Dec 22, 2016

Updated by kuldeepdandotiya Company has refunded the amount. without any confirmation. as i already told that i want replacement only. i doesnt want refund. i want only medium size as i requested. it was for gifting purpose and m feeling very embarrassing even company doesnt understand. if anybody ordered something then its duty to provide solution yo their customers. how can company can cancel the order and initiate refund just saying that vendor doesnt have product and at the time of order you always tell your customers that we will replace the product or change the size and color.. this is clearly fake deal and commitment as company took amount by showing impressive offers online . i have all the snapshots and if i will not get my product i will take this matter to legal authorities whether it is related to social media platform or to consumer forum.

Dec 22, 2016

Updated by kuldeepdandotiya Company is selling product under the brand name of the design factory. the same product is available at jabong.com. it means product is available with the company but as it was under offer so now company has denying to change size.

Dec 22, 2016

Updated by kuldeepdandotiya i have uploaded the snapshot of the same product which is available with the brand. only vendor is denying to deliver it.