[Resolved]  Flipkart — sold defective item and also changed the seller

Address:	Bangalore, Karnataka, 580024
Website:	www.flipkart.com

Respected,

Date: 16th oct 2017
Order#: od[protected]
Place: hubli

Description
Incident 1
I purchased the apple iphone 7 on 22-sep-2017 through flipkart.
Phone appears good when observed, however when taken a deep eye screen has popped out of frame on top portion, might be water sealant adhesive has come out putting water resistance of the phone on a compromise.
I reached apple service center they offered screen replacement. Since phone is brand new i don’t want to go with the replacement of any part its just been 15 days since i purchased this phone.
I placed the call to flipkart and they denied replacing the product as the product has crossed 10 days o[censored]se and replacement policy does not hold. If the issue was more prominent and more visible i would have returned it in 10 days.

Incident 2
While placing order i had checked the seller to be supercom after receiving the device when invoice was checked i came to know device was sold by shreyas retails.
I had bought this to the notice of flipkart on the very second day after receiving the order no action was necessary they said.

Resolution :
Replace defective apple iphone 7 128 with the good, new iphone 7 128gb through trusted seller. Or please provide refund along with my previous exchanged apple iphone 6 64 gb.
With this complaint i’m attaching the invoice and the order screen shot taken from flipkart’s orders page for comparison on different seller. I strongly feel mistake was from the flipkart’s end as device was sold to me through wrong seller and no necessary action was taken even though the incident was reported from my end.