[Resolved] Flipkart — Sony Xperia M5 Dual

Hemant Soni Q3

from Mumbai, Maharashtra

Address:	Jaipur, Rajasthan, 302021
Website:	www.consumercomplaints.in/new_complaint

Hi Flipkart,

I had purchased two peices of Sony Xperia m5 Dual model, But after using the mobile I felt those mobile are duplicate, because performance and quality of camera is very poor and I saw MRP on that box and noticed MRP on this box is different from original product. MRP on this box is 15990/- while original MRP of this product is 27990/-.

I didn't believe that Flipkart can sell duplicate products. I'm also attaching screenshot of that items from sony's site for original MRP.

I'm very disappointed by purchase so costlly product from Flipkart.

I also complient about it using APP about more than 15 days ago, but I didn't receive any responce from your side.

Please check on this matter, and return back or replace those items by original product as soon as possible.

Kind Regards,
Hemant Soni
[protected]

+1 photos

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Feb 8, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

Flipkart Customer Care's response Spoke to customer, requested for job sheet from Brand 'SONY' for further action.

Feb 13, 2017

Updated by Hemant Soni Q3 As per your word I went to Service center and told to verify this is original mobile or not and told to create job sheet, But They denied creating job sheet, they told we dont check this is original or not, we can send this mobile for repair, but they also told, It's back cover is not original, and If you want to change it's back cover, you have to pay for asme however it is in warrenty period.

So Please return it and refund me.

Thanks.

Sep 02, 2017

Updated by Hemant Soni Q3 Not resolved