[Resolved]  Flipkart — subj: my asus zenfone 5 (black 8 gb) - motherboard complaints as detected by your authorized service centre at rajahmundry, ap. india

Dear sir/ma’am
Ref: my smartphone, asus so:[protected] /1.1 wd 0000hbc b-1 (Numbers found on the side of the box).
The phone under discussion was ordered by sheril jose/shelby. [protected]@gmail.com on my behalf and was delivered to me on 4th june 2017 at giet college, rajahmundry.
This phone has been having varied problems, since i got it, regarding the unduly quick draining of the battery, frequent disruption of the facebook and whatsaap services, total black out of sim card contacts - last time for two days at a go.
I ignored the problems for some time, hoping they would settle with time and use. But last week i visited your authorised dealers at dhanawaipetta, in rajahmundry and who on checking the details on the phone informed me that your dealer :
I) sold me a phone that was manufactured/ imported in 2014
Ii) that no relevant numbers (Emri? And sl. Numbers were mentioned in the bill,
Iii) naturally expected warranty/ guarantee are not mentioned
Iv) on calling the tel. No. Of the supplier-mr... Mohamed from delhi as shown in the bill, was switched off when i called for information
V) the service of the phone is very unreliable and the battery as it does not last for long is very inconvenient as and when i need to be travelling etc.
Vi) according to your service centre the motherboard of the phone has problems
Vii) from your sale documents they are not sure as to who should service it
Viii) that the servicing would be quite expensive
And finally, i need to be advised as to the solutions to these problems. As things stand, i regret i ordered asus and nearly feel that i was taken for an ’online ride’ by your company.
Hope you will do the needful to rectify the situation and redeem your company’s reputation and the trust i placed in you when i chose your brand.
Hoping to hear from you at the earliest
Yours sincerely
Jose
Giet campus
Rajahmundry
Andhra pradesh,