[Resolved] Flipkart — they agreed for replacement now they providing only refund amount

yanumesh

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560103

I have brought the refrigerator worth of 21591 on october 24th, they promised to deliver on nov 6th but they failed to deliver on 6th nov. They delivered on 14th of nov but it was defective product, they accepred for repalcement to deliver on 5th dec now they are saying we are not able to deliver but we will provide only refund amount. I have wait for 45days they are providing unfair resolution for the same problem. They are providing their convient i am not accepted it. But at the end they made me accept for it.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 10, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Whirlpool 265 L Frost Free Double Door 4 Star Refrigerator with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 08 Dec 19 and will be reflecting on your source account by 17 Dec 19.

Dec 10, 2019

Updated by yanumesh I was expected the not product the refund of amount. I waited for 45days to get the product, you have provided only refund now the product is 24K, when i bought it was only 21591 with my home address delivery now the product is not available for my address, i am completely fed up with this. you did a big favor for your seller by making me fool. why you people accepted for the replacement if the product is not available? i had lot of hopes on the product and i had checked status daily basis, you people keep continue saying that we will deliver on or before 5th dec 2019, eventually made me to accept the refund mentally disturbed me.

Verified Support

Dec 30, 2019

Flipkart Customer Care's response "Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 8 Dec 19 and this should have been reflecting in your source account by now. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. "

Related Flipkart reviews

View all 46710 Flipkart Reviews

Comments

yanumesh

from Mumbai, Maharashtra

I was expected the product the refund of amount. I waited for 45days to get the product, you have provided only refund no the product is 24K, when i bought it was only 21591 with my home address delivery now the product is not available for my address, i am completely fed up with this. you did a big favor fro your seller by making me fool. why you people accepted for the replacement if the product is not available ? i had lot of hopes on the product and i had checked status daily basis, i have lost all my mental patience .

yanumesh's [Complaint's author] reply, Dec 10, 2019

I was expected the product the not refund of amount. I waited for 45days to get the product, you have provided only refund no the product is 24K, when i bought it was only 21591 with my home address delivery now the product is not available for my address, i am completely fed up with this. you did a big favor fro your seller by making me fool. why you people accepted for the replacement if the product is not available ? i had lot of hopes on the product and i had checked status daily basis, i have lost all my mental patience .

yanumesh's [Complaint's author] reply, Dec 10, 2019

I was expected the product the refund of amount. I waited for 45days to get the product, you have provided only refund now the product is 24K, when i bought it was only 21591 with my home address delivery now the product is not available for my address, i am completely fed up with this. you did a big favor fro your seller by making me fool. why you people accepted for the replacement if the product is not available ? i had lot of hopes on the product and i had checked status daily basis, i have lost all my mental patience .