[Resolved] Flipkart — thomson smart tv damaged | |||||
I have purchased a thomson led smart tv b9 102 cm (40) tv from flipkart on 24th may 2018. Firstly my order was delayed and secondly, i have asked them to replace the damaged product. The technical team confirms that the product was a damaged product but does not process further. When the technical verification has not happened I have been chasing the flipkart customer care and the only reply i get is "issue will be resolved on 2nd june" Ordered the product on 24th may Supposed to be delivered on 25th may Actual received on 26th may (Damaged condition) Complaint raised on 26th may Complaint id: in[protected] Complaint id: in[protected] Complaint id : in[protected] We have not received any calls from flipkart nor the seller nor the soo called "technical team". We have updated our alternative number too on all the three complaint id's The website shows "product is verified and troubleshoot is done". How can a damaged tv (Screen broken) problem be troubleshooted without a replacement. I wonder how could flipkart update comment without any verification. We donot trust any seller rather the flipkart. Since our sole communication is with flipkart and not with the seller. I question how flipkart says there is a communication gap (Wrong telephone number) when we have booked the product from flipkart app with the verified number and updated alternative number thrice in all the three complaint id's. This is a question of genuineness from flipkart side. Desirable solution: refund or replacement Was this information helpful? | |||||
Jul 22, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jun 01, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Jun 21, 2018 Flipkart Customer Care's response Customer had raised a complaint about the issues he was facing with the product.The replacement was delivered and the installation is also completed. Confirmed the same with the customer. Closing the case as issue is resolved. | |||||
 2 Comments | |||||
Comments
Sir plz solved my problem regarding Thomson TV defected TV ..my mobile number is [protected]
Reply
Dear Team,
I have placed my order for Thomson 32'' LED TV (Thomson B9 Pro 80cm (32 inch) HD Ready LED Smart TV (32M3277 PRO) on 08th Jun 2019, the same as been installed by Jeeves Team on 09th Jun 2019.
Initially the TV was working fine, after 2 week display get off and power button not able to start, but i didnt take it serious and power off and on again it become normal, but it doesnt stay long. On 06th July 2019, It went to Dead.
Raised complaint in Flipkarat CC Team, Some technician who visited to my place and attended the problem but still my TV was Dead No display,
First time, Technician visit and he demand its backlight issue so he replaced nee backlight.
Next day morning Display get flickring and it repeat on every on time,
then another technician came and he demand its due to mother board issue, we need to order the parts from HQ delhi.
Finally technician came with mother board and the has replaced, initially the tv get ON but some color fade, after some settings changes by technician suddently display went to black, then he said backlight get defective again, it was very surprised how come the new TV get problem with in a month and also new backlight get defective with in a week even the TV is dead condition.
So its very clear the TV has some issue even after replace new Backlight and Mother board still its Dead condition, there is a serious issue was there, so i demand not to take any more service of this TV i need replacement of Quality one.
Flipkart and thomson CC not taking such a serious action for replacement of my TV with Quality one.
all the communication has been forward to grievance officer Flipkart, Home grievance officer team will take necessary action.
I demand to Flipkart and Thomson CC to Replace my TV asap.
Regards
SUKUMAR.S.P.
I have placed my order for Thomson 32'' LED TV (Thomson B9 Pro 80cm (32 inch) HD Ready LED Smart TV (32M3277 PRO) on 08th Jun 2019, the same as been installed by Jeeves Team on 09th Jun 2019.
Initially the TV was working fine, after 2 week display get off and power button not able to start, but i didnt take it serious and power off and on again it become normal, but it doesnt stay long. On 06th July 2019, It went to Dead.
Raised complaint in Flipkarat CC Team, Some technician who visited to my place and attended the problem but still my TV was Dead No display,
First time, Technician visit and he demand its backlight issue so he replaced nee backlight.
Next day morning Display get flickring and it repeat on every on time,
then another technician came and he demand its due to mother board issue, we need to order the parts from HQ delhi.
Finally technician came with mother board and the has replaced, initially the tv get ON but some color fade, after some settings changes by technician suddently display went to black, then he said backlight get defective again, it was very surprised how come the new TV get problem with in a month and also new backlight get defective with in a week even the TV is dead condition.
So its very clear the TV has some issue even after replace new Backlight and Mother board still its Dead condition, there is a serious issue was there, so i demand not to take any more service of this TV i need replacement of Quality one.
Flipkart and thomson CC not taking such a serious action for replacement of my TV with Quality one.
all the communication has been forward to grievance officer Flipkart, Home grievance officer team will take necessary action.
I demand to Flipkart and Thomson CC to Replace my TV asap.
Regards
SUKUMAR.S.P.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46701
Pending
0
Resolved
25442
View all 46701 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information