[Resolved] Flipkart — To avail warranty of my asus zenfone purchased through flipkart

ca.nrhm.karimganj

from Lala, Assam

Address:	788710
Website:	www.flipkart.com

Sir/madam,
With reference to the subject cited above, i have the honour to inform you that, since[protected], i am communicating to you & also to asus regarding a product "asus zenfone 2 laser ze550kl, order id: od[protected]" which i have purchased from flipkart which has been delivered to me on 1st june-2016.
I am facing problem with my zenfone which has been mailed to you several times in detail and in your last reply you mentioned that my zenfone covered under warranty period upto 1st june-2017 and for that i have to be in touch with asus authorised service center and accordingly i have visited "infosolutions & services pvt. Ltd, silchar, assam".
Accordingly, i have sent my zenfone through one of my colleague to the service center on[protected] but sir, they are denying to avail me warranty, as they are replying i have ordered on[protected] and warranty period will remain upto[protected].
Finaly i have asked them what i have to do then they replied i have to submit my zenfone to the service center in reply i asked them may i know what happened to my zenfone that its not working now & then they replied for diagnosis it will take time better submit the zenfone to service center and they will let me know latter on & for that i have to pay rs. 250/- as service tax & rs. 500/- as service charge. Without getting any ray of hope to avail the warranty period i kept my zenfone with the service center. On the next day evening they informed me over telephone that motherboard of my zenfone gets damaged and for replacing i have to pay rs. 6000/- approx. I was shocked by listening this then i replied, please don't work on it, i will come to collect it from service center soon. Today on[protected] again they informed me over phone that when i will to collect my zenfone and also told me if i don't collect my phone within 20 days then i have to pay rs. 300/- per day.
Moreover i have submitted a complaint on[protected] to https://www.consumercomplaints.in "asus india customer care service".

Now looking forward for your kind attention in the above mentioned matter so that i can get back my right so that i can use my zenfone smoothly which i have purchased from flipkart.
This is for favour of your kind information and needful action at an earliest.
Thanking you in anticipation.

Few documents are attached here with for your ready reference.

Yf: abhijit adhikari,
S/n: g1azcy017634
Product: asus zenfone 2 laser (Ze550kl)

+3 photos

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Jul 25, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jun 01, 2017

Updated by ca.nrhm.karimganj One more documents here for your ready reference.

Verified Support

Jun 02, 2017

Flipkart Customer Care's response Will update back

Jun 16, 2017

Updated by ca.nrhm.karimganj Sir,
With reference to a mail received from [protected]@asus.com dtd.[protected], 2: 21 pm, this is to inform you that, since long I am in touch with them & also waiting since long to resolve the matter. They assured me to resolve my matter and advised me to wait for the right time to come to make everything oky. Moreover, this is also to inform you that, today my colleague went to service center to take my phone back in dead condition then service center replies they had discussed the matter with the company's technical department & they will make it oky & can collect the phone in good condition after seven days.
Now I am just waiting and hope the matter will be resolved soon.

Once again my earnest request pls do something in favour of me and thus I shall remain thankful to you.

Verified Support

Jun 21, 2017

Flipkart Customer Care's response We have apologized for the issue, as customer told that he received the product on 1st JUNE 2016 the replacement policy completed hence he has to claim warranty but the invoice was generated on 25th May 2016 hence the warranty will finish by 25th May 2017 so customer has to get paid service customer was not happy

Jun 22, 2017

Updated by ca.nrhm.karimganj This is in reference to your respond, it is to inform you that, while to corresponding with Flipkart It has been informed by the Flipkart Customer Support on[protected] where it is clearly mentioned that, my product has been delivered to me on 1st june-2016 & my product is falls under manufacturer waranty. This is not my version as you have mentioned in above mentioned notification which I am repeating, it has been declared by Mr. Girish C, Flipkart Customer Support & now after so many days you are, saying that my product not falls under warranty period. R you trying to cheat me if not then what?
For ready reference please go through the attached copy of mail received from Mr. Girish C, Flipkart Customer Support on[protected], 17:24:58 & hope you will be clear about the fact.
This is for favour of your kind information and needful action at an earliest and thus I shall remain thankful to you.