Flipkart — Travel refund not issued

My mother was supposed to travel from Bangalore to Hyd on the 30th of Sep. However, she had a health condition on that day on account of which her travel plans had to be delayed.

I called the Flipkart Travel team immediately on what are my possible options. The person on the other end did not sound very confident especially around cancellation and asked me to contact the airline directly. I called Indigo and learnt that there would just be a Rs99 cancellation fee from their side and possible charges from the travel agent. I called Flipkart Travel again and shared that information to which he went and did some calculations and mentioned that there would be an approximate Rs600 cancellation from Flipkart and the remainder would be returned to me. I had used about 3400 odd Flipkart Supercoins for the flight booking and was categorically told by the agent that those would be returned within 24 - 48 hours. I asked this twice specifically and got the same response.

When I didn't see the Supercoins return to my account after a few days, I called Flipkart Travel again. This time they did a U-turn on me and claimed that Supercoins aren't refundable and are lost. I got super frustrated at this time since basis what I was told I went ahead and cancelled the flight rather than reschedule which would have kept my supercoins intact. I have called in almost a dozen times for them to listen in to the calls between me and the agent since it was his fault that I was given incorrect information, however, they just keep using a delaying tactic and repeat the same information to me.