[Resolved]  Flipkart — tv not delivered, no updates on status

Address:

Thiruvananthapuram, Kerala, 695008

I ordered for a 49 inch panasonic tv on 14th july on flipkart mobile app with order id: od[protected]. I got a confirmation that the tv will be delivered on july 21st by omnitechretail.

As i did'nt receive the product, i made a call to flipkart customer care on july 22 nd and it was informed that flipkart will call the retailer and make a confirmation on the product delivery. Flipkart also asked for 2 days time within which they will resolve the issue. But there was no response from flipkart end.

Myself sent mails on july 25th to flipkart to update the status for which i received no response. So i called the customer care on july 26th and mrs. Deepthi picked the phone and asked me to cancel the order and book for a new television. I was shocked with the kind of response from flipart. Really pathetic.

I made a call once again by 11.15 and someone said they will resolve the issue in next 24 hrs. This is the same dialogue i have been hearing from flipkart for the past 1 week

Day 2

Flipakart backend team called me at 5:17 pm today and ordered me to cancel the order, or the order will be cancelled automatically. They have rotated my money for 15 days and while i asked them why they didnt informed on day 2 or day 3, there was no answer.

Day 3
Threatening calls from flipkart to cancel the order. What's happening in e_ commerce

Day 4

Unable to solve issue till now, asked time from july 21st, then 25th, then 28th, now they are asking time till 31st july. Unable to find a solution for the past 15 days, and now i feel it's a good process to rotate money from customer. Nice job flipkart.