[Resolved]  Flipkart — Unable to Use my Gift Voucher

Address:

Kolkata, West Bengal

Dear Team, Have faced the worst experience with your Call center executive and Supervisor. Had called the Customer Care team to inform my Gift voucher pin number not working. The answer was a script written text and unwillingness to help the Customer. The Gift voucher number : [protected] provided by my Company Dishnet wireless in the month of October 2014, valid for 1 year. I had purchased an order on 15th Feb'15 ( A Pearl Set) for Rs.790. The remaining balance ( Rs.210) is what I wanted to utilize today for a Deal in an around the same amount. While placing an Order, the voucher Pin number provided in the voucher was shown as invalid. When I called the Customer Care, the Call was picked by Tarranum Khanum, who could not help me, as she wanted the Order number of the Gift Voucher purchased. Please understand this was a Bulk Gift voucher purchased by my Company serving 10000 Employee as Diwali Gift for Corporate Office, by the Group HR team. I am based out of Kolkata Office, as the gift was provided long back, the mail is not in place, knowing the whereabouts would take don't know how much time. The mistake being from Flipkart's end, wherein with the same Voucher I purchased a product couple of months back, am unable to use the same voucher with the same Pin.I am missing out on the Deal, which I got after long time. Your Supervisor SAYYAD Mushtaq, was the rudest of Supervisor spoken to till date, as he was happy enough to disconnect my line, but will to help. Weakest of Customer service etiquette ever seen. When I raised my point, that the mistake was from Flipkart, as the same voucher cannot be used again though he confirmed there is a balance of Rs.210 still left. He was adamant as rude in telling me that he would require the Bulk Order number purchase by my Group HR in the month of October'2014 from Corporate. I do not know whether you will be able to help me today, but this would be my last transaction with Flipkart. Will ensure I put the message back as much as I can through all modes across on the level o[censored]nprofessional attitude shown towards Customer, as now I have a Gift Voucher, for which I am helplessness in the hands of the Flipkart. Thanks for your support Regards, Aashish Jhunjhunwala Ph.no ; [protected] Email : aashish.[protected]@aircel.co.in