[Resolved]  Flipkart — Unauthorised cancellation of my order no. OD[protected] dated 23rd oct'14

I booked a Nikon camera model P520 on 23rd oct'14 vide order no.OD[protected] from flipkart for which the vendor was 'lootlo' and the quoted price was Rs.16999/- with free delivery and 4GB card+Carry case+HDMI cable The same day I received a call stating that Flipkart is having only refurbished camera in stock and suggested me not to buy and cancel the order. When enquired, caller introduced himself from nikon co.Subsquenly informed the Flipkart with the caller mobile no. and asked about the identity of the caller. They just asked me to ignore the call and ensured me of necessiary action against the caller.It was sure, call was not from Nikon but from their vendor 'lootlo' Next day, I received a massage from Flipkart stating that order is cancelled and the amount will be credited to the account.Immediately, contacted Flipkart and asked for the reason of cancelling the order. I was surprise to listen their version instead they told me that I have cancelled the order. Where as I have never cancelled the order or made any call from my registered mobile no.regarding cancellation.I asked Flipkart to provide the mobile no. of the concerned person who instructed for cancellation of my booking. They casualy said that within 24 hrs. I will be informed but a week passed, .not received any reply.Again contacted and demanded to dispatch the booked material immediately. They have taken time till 11th nov'14. Also to my surprise, Again, Flipkart has placed the same advertisement with same vendor ie, 'lootlo on their site but this time price is increased from Rs16999/-to Rs19999/-.Hope Flipkart will keep their promise and despatch the material.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46712
    Pending
    0
    Resolved
    25442
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information