[Resolved] Flipkart — unauthorised cancellation on order number od[protected]

[Resolved] Flipkart — unauthorised cancellation on order number od[protected]

R Rohit David from Mumbai, Maharashtra

I had placed this order spacewood optima engineered wood 3 dorr wardorbe (Od[protected] on 8th september 2017 along with mayflower king size bad (Order number od[protected] on 8th sep 2017.. Scheduled the delivery for 16th sep 2017 as i am working and i can accept the delivery only on weekends Do my utter dismay the product was delayed and no update was given by flipkart about the delay. When i followed up with them they assured me that the product will be delivered on 23rd sep Not trusting flipkart i followed up with them once again only to be disappointed again when they were not ready to commit delivery on the promised date of 23rd. So i postponed the delivery for 30th september Today i got a call from someone named yash from flipkart informing me that my order is cancelled and i will have to book it again The problem is that i have taken both the products on emi and have already paid the emi conversion fees. Yash also was very arrogant in his approach and even threathened to disconnect the call when i asked him for a reason for cancellation Funny part is that i was called by thier delivery partners on 23rd sept 2017 informing me that they are out for delivery 3 complains are raised without any resolution. They do not transfer to the managers. The excuse is that the manager is busy. Im on hold for more than 1 hours right now while typing this complain Will definately file a case against flip kart and claim damages for the delay and harrasement Regards Rohit david A frustrated flip kart customer Was this information helpful? No (0) Yes (0)
Nov 3, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Sep 25, 2017 Flipkart Customer Care's response We will revert on it. Verified Support Oct 03, 2017 Flipkart Customer Care's response Interacted with the customer provide the delivery closing the issue
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Rohit David

from Mumbai, Maharashtra

Yes you guys did revert on 25th with an assurance that the resolution will be provided by 28th

Guess what!!! its 28th Sep today unless Flip kart uses some other calender

Had to follow up with you guys again today and as usual the same old dialogues "We apologize for the inconvenience", "We are escalating this on your behalf and you will get a resolution within 24 -48 hours"

Its Actually funny how you guys are still in business

Also, hire a few managers as the managers are always to busy to take a call or to lazy to call back even when a Manager call back is requested

I need a confirmation that my shipment will be delivered on 30th Sep or 1st Oct 2017 as promised or else Flip Kart will loose a lot on Money on account of the case i file on you for neglegance, harrasment and money loss to me tommorrow

Rohit David

from Mumbai, Maharashtra

So guys guess what I get a resolution today

Got a call from your logistics team informing me that my order is cancelled...Where as when ever I get a call from your support team they say that the order is not cancelled

Looks like the left hand does not know what the right hand is doing

I am pressing charges against you for the harassment, monetary loss which will happen as I have paid for 2 products in that 1 order..So if 1 is cancelled the other one will also be cancelled..Have already converted the entire amount into Emi and have already paid the emi conversion rates
I've wasted my time and money calling you guys as you do not follow up

Plus this was a gift for my brother

Be ready for the legal notice which will sent to you shortly and I'll ensure that all the telephonic discussions, emails and SMS are posted on all social media sites

Wonder what Amazon will have to say about this, keeping in mind they are associated with you

Regards
Rohit