Flipkart — Unethical behaviour-

Address:	Bangalore, Karnataka, 560092
Website:	Flipkart.com

So, i ordered a Samsung Galaxy S5(Copper Gold) Order ID: OD[protected], and the order was delivered on 24th October 2015 when i ordered it on 15 October 2015. 1.Issue with Order Delivery:- So, the delivery executive calls(Around 3:00PM) me and asks when it will be possible to collects it, i requested him i am at the office and will be reaching home at 4:30PM so please wait for 10 minutes extra, he agrees to it.I rush home from my office (which 23kms away from my home) and reach there 10 minutes late and when i call the executive HIS PHONE IS SWITCHED OFF! I had clearly mentioned that i will be going out of town and need to collect the new phone the same day itself.So now i call the Flipkart support, he say's we do not have any contact with the delivery team(eKart).I understood there was no use talking to the support team, AS FLIPKART DOES NOT HAVE CONTACT WITH THE EKART TEAM.! 2.Issue with the Product Received:- So, after all that i finally received the phone on 24 October 2015.Started using the phone, initially it was working fine.After 2 days the actual issue started. While i normally send text messages or use watsapp, i got a message "SAMSUNG KEYBOARD HAS STOPPED WORKING", and i have to close the application and then type again. Worked fine for a day and then happened again and again and again!Now, there was something else happening, the phone started to hang.The only way to make it work again was to remove the battery and then power it ON again. All this was happening with a 5 days old phone. 3:-Issue with Getting the phone replaced:- I call the Flipkart support and tell them the issue and on November 10th 201, they reply back to me with some troubleshooting steps and i would not expect them to email me but to call me back ! I send emails again to flipkart and finally an executive call's me and states we would have to run a smartcheck app which will diagnose the problem.I agreed and said alright and when the test was completed the phone failed the test and there was some issue with it and said he would arrange a replacement.Agreed to it. Later i realized i took the initiative and contacted them continuously for almost a week and then they agree for a replacement?? I Sent out an email again and said i don't want a replacement but i want you to cancel the order and refund the money. So, the executive from Flipkart calls back and says alright sir we will cancel the order and refund it. --Later i remembered i had given my old phone Samsung Galaxy Nexus as an exchange for this phone.So, i contacted them again and a lady takes the call and she is giggling continuously and then asks my details and puts me on mute and then said ok sir we will refund it to your Flipkart wallet, i requested i want it to be refunded to my bank account not Flipkart wallet, the executive said its not possible so i insisted here to check with her supervisor or get him on the call and now she puts me on hold for almost 6 minutes and then comes back and says ok sir after you have got the refund to you Flipkart wallet you will have to call us and we will take 4 business days and transfer that money to your bank account. So, for this she initially said NO as money cannot be transferred to the bank account but only to Flipkart wallet as its a policy and then in 6 minute's all the policy changed and it can be transferred to the bank account?? It was either the executive who was new hire or my time was being wasted.No customer would expect the support executive to laugh when he is going through all this??! --After all this i finally gave phone back and got the message for refund as 17999 rupees which should have been 18049, so i send email again and then get a reply that 50 rupees will be deposited to you Flipkart wallet as pormotional balance. --So finally i had to keep working with the FLIPKART TEAM to get my money refunded. --THANK YOU FOR THE AMAZING EXPERIENCE.Had the best shopping experience of my life.