[Resolved]  Flipkart — unprofessional service and delay in delivery from flipkart order number od[protected]

Address:	Thane, Maharashtra, 401107
Website:	Flipkart.com

Od[protected]
Hi,

I was unable to received the shipment yesterday as did not have the entire cash ready and placed order for 2 phones one for myself & 1 for my friend who was about to transfer the funds today as per ur estimated delivery date. I had received a message indicating that the order is out for delivery. I called the mentioned number and spoke to your executive whi stated that he was coming however i stated i would be paying 12999 by cash & 12999 by card however ur executive refused to accept it indicating either pay entire 25, 998 by either card or cash. Why do u guys ship the 2 phones together in first place and late r not accepting seperate payments for 2 phones ordered. Now when i spoke to ur exective he stated i could come to their mira road hub and collect it and it was approx 4 pm at that time. When i arranged for entire cash and reached there around 8 pm the attendant told me their cash counter is closed and they cant accept any payments. I requested then to hand it over n take d cash as i had to give the phone to my friend as i forced him to get the cash transferred urgently as have to collect the handset. I then lost hope n requested them to atleast have it delivered on priority in d morning however they started giving excuses we dont know who is going to deliver and ww not at all helpul. And when i called ur customer care for this to get the matter escalated the person i spoke to was like a computer just having standard answers ir shipment will be delivered by 2nd aug without even understand ing the reason i called was to ensure the delivery is done on priority in d morning and that really made me lose my temper and be rude and hang up. How can you guys act so unprofessional and thar eally made me irate and lose hope in flipkarts services and would recommend every one never to order from flipkart. Amazon is much better than you guys. If possible have the shipment delivered on priority tomorrow or cancel it.

Thanks.