[Resolved]  Flipkart — unreliable source for getting products

I recently ordered Realme 5s with a mobile exchange and had the worst experience imaginable.

The mobile was a birthday gift for my grandmother and I wanted to surprise her with a new phone, everything was going as per plan.

On the delivery day, the delivery boy(Ajay Kumar) said he won't be able to take the phone as it was not turning on and as per policy, he won't exchange it. My mother requested him by explaining that the battery might be dead and if he can w8 he can see that the phone is working fine. He left and said he'll return in 15mins.

He came back and I was there seeing him scraping the phone for 15mins to find any scratch or cut and said if you want the mobile pay the total amount or it will be his loss as he has to take the phone back to the company because of the policy. The mobile was in good condition and bearing no cuts or scratches worth denying the exchange.

He left, and even after complaining about the incident to the help center none of the issues were getting resolved. I shared the pictures of my phone with them and without any comment validating any problem with my device they just denied my request claiming it to be company policy.

The phone was out of stock the next moment, but I was able to do a successful transaction after some time on the official realme website with the mobile exchange.

I've done several online transactions on Amazon even the mobile exchange ones, sometimes the cost might be a little bit more when compared to Flipkart, but I never faced any bad service or unjust treatment from amazon.