[Resolved]  Flipkart — Vishnu Chandran-Order ID-OD[protected]Cancellation of Return by Flipkart-Refund requested-reg

Address:

Trivandrum

I have been using Flipkart online services since 2016. Recently I have placed an order for Bouclier Samsung Galaxy S Duos GT-7562/7582 Back panel (Black colour) on 23rd September 2020. Flipkart Executive delivered the shipment on 28th September 2020. However the colour of the panel delivered was white colour which does not meet my requirement. Accordingly I have placed a return request and the same was rejected by the Flipkart Executive twice (Return Ids-[protected] &[protected]) stating the reason that the colour of the item was white.

In this connection, please note that Flipkart has not given option to the customer for verifying whether the right item has been delivered by the Ekart Executive during the time of delivery and Flipkart is collecting cash immediately after the delivery of the product without giving an option to the customer to verify whether the ordered item has been received. However on mutual trust the customer is approaching flipkart online services even if the items are available regionally deemed to the fact that Flipkart will deliver the right product stipulating the right time.

In the instant case, I have been cheated by Flipkart. The item was purchased for my superior officer However as of now I have not been able to refund the money to him due to the negligence of Flipkart which causes mental agony and frustration to me.

In the above context, it is requested to refund an amount of Rs.644/- (Rupees Six hundred and forty four only) else I will be constrained to approach other redressal forums without further intimation.