[Resolved]  Flipkart — vj interior leatherette office arm chair (brown, set of 2)

Address:Hyderabad, Andhra Pradesh
Website:www.flipkart.com/vj-interior-leatherette-office-arm-chair/p/itmeqhhzmnzg8fmx?pid=OSCEQHHZ9FBHNKZE

I ordered for office chairs through flipkart and i got the ordered delivered.
Product: vj interior leatherette office arm chair (Brown, set of 2)
Delivery condition: diy (Do-it-yourself)
Order id: od[protected]

Issue: the product is in assembled state and cannot be used. The product is given as do it yourself and it needs carpenter assembly and cannot be done (I tried already, its tedious).

I tried calling up flipkart support multiple times and also via email but no one is helping.

When i brought a product, i ordered it trusting flipkart and not any seller. Flipkart cannot do this to me.

Action:
1. Escalate this and get installation done quickly (Am ready to pay if you need)
2. Correct your page removing diy (Do it yourself) which is wrong in page https://www.flipkart.com/vj-interior-leatherette-office-arm-chair/p/itmeqhhzmnzg8fmx?pid=OSCEQHHZ9FBHNKZ...
3. Inform/contact seller this needs installation and make sure this doesnt happen to anyone else.
4. Share flipkart escalation email to customers, as its our right to know.

My email: jagdesh. [protected]@gmail.com which is same as my flipkart id.

I am hoping for a favorable answer, i am here because i have nowhere else to go.
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Jan 11, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2017
Flipkart Customer Care's response
We will revert on it.
Verified Support
Dec 04, 2017
Flipkart Customer Care's response
The customer complaint about the installation related issue. We are sorry to let you know that the seller does not provide the facility of 'installation and demo' for the product and the same has been mentioned on the product page. Hence closing the complaint from our end.
Dec 04, 2017
Updated by Jagdeshv
I ordered the item from flipkart and item appears assembled in picture.
I got item delivered in pieces and definitely not anyone expects. I cannot call seller. i trusted and placed order in flipkart. This is completely wrong.

1. If seller says Do it yourself, isnt it flipkarts responsibility to review them.
2. Correct the page when discripancy is reported
3. Doesnt flikart hold responsibility of handling customer complaints? Its been two months and product is useless without assembly.
4.customer is ready to pay even and requesting flipkart to assist and escalteon this to close the issue as this shouldnt happen to anyone else.
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