[Resolved]  Flipkart — voltas 1.5 ton inverter split ac on 18th july

Address:

Flipkart Internet Pvt. Ltd. Embassy Tech Village 8th floor Block'B' Devarabeesanahalli Village Varthur Hobli, Bengaluru East Taluk Bengaluru District, Karnataka, India, 560103 Phone: 18002089898, 226010

I ordered one voltas 1.5 ton inverter split ac on 18th july which was delivered on 23 rd july. On 25th july technician from voltas came for installation and found that indoor unit is different from outdoor unit. Immediately i placed a return request. Today is the seventh day from placing the request but i am not being given any information regarding the progress. I had called flipkart everyday since i placed return request but no action is being taken. Neither the defective product is taken back nor new product is being delivered. My rs 33249 is at stake. Also, they regret to refund my money. We opt for e-commerce platform to save time but in this case i had wasted 16 days from ordering day and still my ac is not instralled neither any update i receive on future course of actions. I request you to plz take this matter urgently and arrange for some solution. Pics of indoor and outdoor units are attached for your reference.