Flipkart — Voltas ac - not returned by flipkart

Address:	New Delhi, Delhi, 110059
Website:	Flipkart.com

Dear Team,

Its about the return of Voltas 1.5 TON 3 Star Split AC which I purchased few days back from Flipkart. Along with AC I purchased V-Guard VG 400 voltage stabilizer as well. Unfortunately after receiving the products I realized that these products are not as per my requirements and will not work very well in my area (considering the local factors of electricity supply etc.).

So I changed my mind and request for return for both the items and planned for buying the other one from Flipkart itself. Both the items were not even opened by me.

After giving the request, stabilizer was picked up on very next day, however AC was refused to be taken back by Flipkart representative. Reason for not honoring the request was given that "Any product will only be taken back if that is damaged or not functioning well" as per the flipkart return policy.

Here I would love to know that whether this policy is not applicable on stabilizers because no questions were asked while returning it.

Such policies has to be uniform. And then what is the advantage of Flipkart Advantage then.

I think its better for me to buy from the near by stores from next time instead of Flipkart. At least they honor such type of request where we need to return the product if its not opened.


Screen shot with order IDS is attached for your reference.

Order ID for Stabilizer- OD[protected]
Order ID for Voltas AC -OD[protected]

Only concern here is about the Uniform Return Policy.
What I understand that Stabilizers was from some third Party, however AC was from WS retail that's why flipkart denied to return it.