[Resolved] Flipkart — website glitch [incident: in[protected]] | |||||
Hi, I was charged twice for an item i ordered online using flipkart and two of the same items were delivered.in the first instance the webdite noted that my payment has been declined, and asked to input all my card details again, which i did. However, i have received no help from the flipkart team and no contact to help with this. All i have received is the repetition of the same thing. Thanks, Nirav Was this information helpful? | |||||
Apr 15, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Mar 06, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Mar 09, 2018 Flipkart Customer Care's response Customer had raised the issue with regards amount has charged twice and 2 mobiles has been deliveredas we have interacted with the customer and and we have escalated this issue to the concerned team as an exception seller has picked up the product and provided the refund to customer and informed the same to customer, hence closing the case from our end. Verified Support May 29, 2018 Flipkart Customer Care's response Customer raised a complaint stating that the amount was debited twice from customer account. We have interacted with the customer and informed that both the orders have been confirmed. Hence, we have raised a return request with the seller for the refund of one order. The seller has confirmed that the refund has been completed on March 08, 2018. Hence, closing the complaint from our end.
| |||||
 1 Comment | |||||
Comments
Flipkart is worst e-commerce site. Better go with Amazon. It's ethical e-commerce site. Good replacement or refund policy with Return pickup arrangement facility. And if for some reason, you are self shipping the product back to Amazon seller, you will get courier reimbursement charges as well.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46547
Pending
0
Resolved
25436
View all 46547 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information