[Resolved]  Flipkart — Worst experience ever expected from flipkart that order has been cancelled while booked in offer

Address:	500037
Website:	www.flipkart.com

Hi,

Order no.: od[protected]
Worst experience ever expected from flipkart.

I have ordered for moto e3 power mobile (rs 7999.00 /-) on march 24th 2017, it was supposed to be delivered by march 29th, 2017.

And, this product was under offer rs 1250/- (500 rs off by flipkart & 10% off on sbi credit card). i have received a message on march 25th 2017 regarding my order from flipkar, that the order was cancelled and refund will be processed.

I called flipkart toll free number and spoke to customer care executive. on phone after checking my order customer care executive said your order was cancelled and refund will be processed, you will get amount in 5 business days. i asked him without my permission why should you cancel my order, he said that it was done at our office as the seller is not willing to deliver. i asked him to send the same mobile with offer if it is available in another two three days. but he said i cannot do that you can book another and said mail to our customer care. without thinking about my inconvenience he said that they can refund the cost of the phone and also no compensation for the inconvenience i faced.

I mailed the same to [protected]@flipkart.com and got the reply as below.
“hello prasad,

We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. this would mean that any new order you attempt to place will also get cancelled.”

On the same day they blocked my flipkart account. is this the way flipkart is working now a days, i feel cheated by flipkart.

I have been a loyal customer with them and thinking about this trust i booked the product with them but will ensure if my problem is not addressed in the right way will have to take this as high i can.

I have no option but to raise the complaint in the consumer court for the same.