[Resolved]  Flipkart — worst flipkart service

Hi Team,
I am writing this mail to inform about the worst ever experience with flipkart service.

For this particular order#OD[protected]Macsoon Cover Accessory Combo for Samsung Galaxy Grand 2 G7102 G7103 G7106), I have received the combo product with missing one of the items(ear phone) and the other item (back cover) is worst. After following up so many times yesterday, flipkart care arranged the refund of the order to my bank account, so I have shared my account number also and flipkart care has scheduled a return pick up by 7th oct. Yesterday during the call I have informed so many times to make aware the Wish master about the missing product, so that he will not ask for the missing product during return pick up and I was assured about that. But flipkart has failed to inform the Ekart pickup service about the missing product and the wish master denied to pick the return unless I submit the whole combo(which I did not receive). After that when I reached out to flipkart support today around 2 pm, I was told that the system is having some issues so they are unable to do any changes in my order but the person has mentioned a note so that I dont have to explain again in my next call and I was asked to call after 5pm. When I called after 5pm today, I spoke to one of the senior support member and after I discussed about 30mns with him he assured me that he has rescheduled the pick up and I dont have to go through all the issues again. He also sent a message with return ID[protected]. But when I checked around 9 pm again, to my surprise all the return and refund requests has been cancelled with out even informing me. When I reached to customer care the person straight away denied to process the refund with out even letting me know the reason for the cancellation of the return and refund requests.

Till yesterday I was very satisfied with flipkart service and filling secured to associate with flipkart but this order has created a very bad impact and I will have to think twice before purchasing anything again. One thing I am mentioning here very clearly. As per the mails and telephonic discussions I was assured about the refund of my money. But now denying it by cancelling the requests in such a manner is not so flipkart standard. So do the needful ASAP.

Hoping for the speedy and best resolution,
Pratik