Flipkart — Worst product - New phone not function

Address:	401101
Website:	www.flipkart.com

I bought moto g 3 from flipkart on 25th april 2016. I stay in mumbai and this was a gift to my sister who stays in sinnar (Nasik). The phone's speaker wasn’t functioning properly and within a week's time i reported this to flipkart. They advised to submit the phone to nasik service centre (Since nearest). Nasik service centre kept the phone with them for 25 days. We visited the service centre thrice. When we asked them why it is taking so long to repair the phone, they handed over the phone to us stating that they cannot repair as they are closing the service centre soon and do not wish to take any phone now. I called up flipkart and motorola both and after a very long struggle they ask us to submit the phone to other service centre. I submitted it to borivali service centre. I was told by them (After they checked and made me sit entire day) that the phone is tampered. The original parts including the screw has changed by nasik service centre and asked me to pay rs 6500 for repair. I again called up the motorola service centre and as per their instruction kept the phone with them. I was given assurity that the action will be taken against nashik service centre and i will get my phone back in working condition but unfortunately it never happened. When i checked with flipkart, they took my complaint multiple times and each time assured me that i will get my phone. It has been almost 3 months and my phone is lying with service centre (First in nashik and then in mumbai). I do receive a call (After calling atleast 10 times on their customer care) and every time they tell me is they need 24-48 hours more. I have asked for call back from senior but they also never turned up. They have already breached their sla (Not sure if that matter to them). I am still struggling to receive any resolution. I am calling them daily but they say that escalation team will call back but in vain. Below is one of the complaint number oder id–od[protected]. Jatin seth[protected]