[Resolved] Flipkart — Worst Replacement Policy and Replacement Rejected | |||
Order id:OD[protected] Name:sunny vk Product: lenovo a6000 plus I bought this phone on May 2nd.phone worked smoothly for 5 days despite the issues of overheating nd battery draining. After playstore stopped working totally, and battery's draining like 50% to 2% in just 10min. And coming to performance even 1mb app strucks with a serious heating issues. Lastly I requested for a replacement nd dey started playing with me.I requested a replacement on 22nd nd I received a call from flipkart on 23 nd dey told their technical assistants will call on 24th. They called nd I was asked to install smartchk app with out giving the pin. Dey again told me dey vl share pin via call on 25th. I wasn't available on DAT day nd dey again sent me a text dey vl call again on 26th. Between these issues I called to Flipkart customer Care number of times dey are not saying the pin nd postponing it an other day!! I wonder why they need my phone to trouble shoot, y dey can't issue me a replacement. These people don't have trust on customERS. Worst Replacement policy ever.we all know Flipkart is the giant e-commerce website in India and dey cannot even provide enough technical assistants to solve the customers problem. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support May 26, 2015 Flipkart Customer Care's response Spoke to the cust and informed him will receive a call back.
Verified Support May 26, 2015 Flipkart Customer Care's response Spoke to the cust and informed him will receive a call back from tech team and closing the case.
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 2 Comments | |||
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Order id:OD[protected] Name:sunny vk Product: lenovo a6000 plus I bought this phone on May 2nd.phone worked smoothly for 5 days despite the issues of overheating nd battery draining. After playstore stopped working totally, and battery's draining like 50% to 2% in just 10min. And coming to performance even 1mb app strucks with a serious heating issues. Lastly I requested for a replacement nd dey started playing with me.I requested a replacement on 22nd nd I received a call from flipkart on 23 nd dey told their technical assistants will call on 24th. They called nd I was asked to install smartchk app with out giving the pin. Dey again told me dey vl share pin via call on 25th. I wasn't available on DAT day nd dey again sent me a text dey vl call again on 26th. Between these issues I called to Flipkart customer Care number of times dey are not saying the pin nd postponing it an other day!! I wonder why they need my phone to trouble shoot, y dey can't issue me a replacement. These people don't have trust on customERS. Worst Replacement policy ever.we all know Flipkart is the giant e-commerce website in India and dey cannot even provide enough technical assistants to solve the customers problem.
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