[Resolved]  Flipkart — worst service from flipkart and defective product is delivered

This is my first review after two years ([protected]@yahoo.com) as flipkart customer and i got chance to know about the customer service from flipkart is worst. If product is good then we are safe if it's not good then we will not get support as replacement is very difficult. I am not feeling good with this product moto e4 plus and previously i owned two moto (Moto e, moto g) and happy with that (Old) products but this product moto e4 plus 5000mah and it's coming 48hrs for normal usage (No mobile data, no social network, only one games (Gold run) used only for calls) even-though if i am not using phone in standby also battery is draining and heating issue while using phone calls more than 15 min. Then i raised return request and flipkart told technician will test the product. Technician came at last movement in grace period.
1) he installed cpuz app.
2) started recording video for 15min and 6% of battery gone and lot of heat after recording.
I asked him why this much heat and no reply from him. I didn't sign the paper for testing as not satisfied but case closed as issue resolved. Second time i fight with customer care and raised return request and technician visit arranged but request closed as issue resolved without visiting.
So don't buy products here better go with amazon (So for no complaint from my side till now) as return and replacement is guaranty.
I am sure replacement will not happen and customer care people is not respecting phone calls properly.