Flipkart — Wrong low quality product sent on no return policy items

Oct 14, 2022

Updated by dailymotionindia Here is how bad conversation with customer service.

I did that
5:27 pm

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In general you flipkart already has a recent incident and had to return money when buyer received detergent shop on laptop order.
5:26 pm
or you get a bad reputation and a consumer forum case which is bad for your company.
5:26 pm
Anyway, either you escalate it with the seller and get me the refund
5:25 pm
it is buyer's right to return the product when unused and seller is not selling up to the mark item.
5:25 pm
So I will get money whether seller accepts return or not
5:24 pm
which explains what is seller intension
5:24 pm
Then you shouldn't have this seller in your platform. Look at the review he got 3 star
5:24 pm

Term and condition is only valid when the product is same.
5:23 pm

I really wish I could help you in this regard with all my efforts but I would like to inform you that this is something that totally depends upon the seller's return policy.
5:23 pm
no no return policy is void and not a valid condition
5:23 pm
it is not the same product
5:23 pm

Only if I receive the same item as described
5:23 pm

I'd also like to let you know that the seller has specified on the product page that this product is not eligible for returns.
5:22 pm
and keep all the money!
5:22 pm
The product is not same then seller can easily send anything and say no return policy
5:22 pm

I understand the no return policy but in that policy product should be the same as described in the website
5:21 pm
I understand that you'd like to return the Angel Infinite Safety Razor For Men With Double Edge For Stainless Steel Shaver, but I'm sorry to let you know that this product is part of the 'No Returns' category because of which the seller will not be able to fulfill your request.
5:21 pm
Thanks for waiting.
5:20 pm

Thank you.
5:19 pm

ok
5:19 pm
Sorry to keep you waiting, it's taking a little while to get the information
5:19 pm

Let me check that. It’ll just take a minute or two.
5:16 pm

I want to return and get refund on the basis of fake/low quality product
5:16 pm

Thank you for the confirmation.
5:16 pm
It is low quality and not the same a shown in the picture.
5:15 pm

Product is not as described and picture.
5:15 pm

How do you feel that you received a fake product?
5:15 pm
So fake product
5:14 pm

product is not the same as I ordered
5:13 pm
May I know the exact issue you are facing with the product?
5:13 pm

Sorry for the miscommunication.
5:13 pm

look at the right order number
5:12 pm

It will be credited by the end of the day as per standard banking procedures.
5:12 pm

wrong product dude
5:12 pm

I'd like to let you know that the seller has refunded Rs. 287 to your bank account ending with 440 on October 13, 2022.
5:12 pm
can you say potato before I wait for your response?
5:12 pm

These are repeated texts and I don't know if I am talking to a human,
5:11 pm

Thank you for the confirmation.
5:11 pm

yes
5:11 pm
I see that you have chosen the product Angel Infinite Safety Razor For Men With Double Edge For Stainless Steel Shaver and initiated the chat. Are we discussing about the same?
5:10 pm
I'll be more than happy to help you out.
5:10 pm

I certainly understand your concern.
5:10 pm
return or refund the item
5:09 pm

return of refunc the item
5:09 pm

Please proceed with your concern.
5:08 pm

ok
5:08 pm
Let me look up the details for you.
5:08 pm

Hi, my name is Afreen and I'll be helping you with your request.
5:08 pm

If you've got other questions or would like details about another order, please visit our Help Centre section. A short survey will be sent to your registered email id to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always try and do our best to delight you.
Contact-Us

Please give me a moment while I look up the details around your previous chat so that I can assist you without asking any questions that you may have already answered.
4:54 pm

?
4:53 pm

Please give me a moment while I look up the details around your previous chat so that I can assist you without asking any questions that you may have already answered.
4:36 pm

ok
4:36 pm

Please give me a moment while I look up the details around your previous chat so that I can assist you without asking any questions that you may have already answered.
4:27 pm

?
4:27 pm

If you like, you can click here www.flipkart.com/helpcentre to check other available contact options.
4:07 pm

I want to talk to customer service
4:07 pm

If you like, you can click here www.flipkart.com/helpcentre to check other available contact options.
4:02 pm
good luck https://www.consumercomplaints.in/flipkart-wrong-low-quality-product-sent-on-no-return-policy-items-c3335704
3:59 pm

now?
3:59 pm

Please contact us after sometimes as because we are facing some technical issues right now.
3:44 pm

Alright, if it is not resolving then it is going to https://www.consumercomplaints.in and https://www.indiaconsumerforum.org/ your choise
3:43 pm

Please contact us after sometimes as because we are facing some technical issues right now.
3:39 pm

now
3:38 pm
Please contact us after sometimes as because we are facing some technical issues right now.
3:33 pm

Please contact us after sometimes as because we are facing some technical issues right now.
3:32 pm
So bad customer service!
3:32 pm
I don't have time to waste on usless things when you have system to record everything.
3:32 pm

Do it on your time when your technical issue is resolved
3:32 pm

Please contact us after sometimes as because we are facing some technical issues right now.
3:31 pm
So that it takes to get the refund?
3:30 pm

I see the pattern here
3:30 pm

Please contact us after sometimes as because we are facing some technical issues right now.
3:29 pm
Say potato if you human
3:29 pm

If you are ghosting me just tell me right now becase I don't have time to waste here and I will go to a proper forum
3:29 pm

Please give me a moment while I look up the details around your previous chat so that I can assist you without asking any questions that you may have already answered.
3:28 pm

You are the third person
3:28 pm
Hi, my name is Suman and I'll be helping you with your request.
3:28 pm

Our specialist will be with you soon to help you with your query. Please key in any additional details you'd like to share with us.
3:27 pm
order
3:27 pm
ordr
3:27 pm
??
3:27 pm

yes f
3:24 pm
Are we connected?
3:24 pm
Sorry for the typo error.
3:23 pm
Are we connected>
3:23 pm

Please elaborate your query "potato".
3:21 pm

Say potato if you are human
3:19 pm
Please elaborate your query.
3:19 pm

You can track your order status here: https://dl.flipkart.com/dl/account/orders
3:18 pm
Did you read what I typed before?
3:18 pm

Whf, it is delivered already
3:18 pm

The item is being packed by the seller and is ready to be shipped. You can be sure that it'll reach you by on or before October 19, 2022.
3:18 pm

Sure
3:17 pm
I'll be more than happy to help you out.
3:16 pm
I am sorry for the trouble.
3:16 pm
I certainly understand your concern.
3:16 pm
Thanks for waiting.
3:16 pm
Please give me a moment while I look up the details around your previous chat so that I can assist you without asking any questions that you may have already answered.
3:14 pm

Good afternoon.
3:14 pm
You can read the message I typed above
3:14 pm

What happened to Mayank
3:14 pm

Hi there, this is Satyadev and I'm here to help you.
3:13 pm

Return or refund not interested in buying it.
3:13 pm

Our specialist will be with you soon to help you with your query. Please key in any additional details you'd like to share with us.
3:13 pm

Ok
3:12 pm

I certainly understand your concern and sorry for the trouble you are facing. As I understand how this situation may cause trouble, I will ensure to do my best to assist you today.
3:11 pm
So not the same product
3:10 pm

Quality, it is very thin and bad quality, cheap product compared to the picture in the Flipkart
3:09 pm

May I know what is the difference between the product you have seen on Flipkart and the product that is delivered to you?
3:08 pm

Just got delivered and just now sent the pic of the product I got
3:07 pm

Thank you for the confirmation.
3:07 pm

Yes
3:07 pm

I see that you have chosen the product Angel Infinite Safety Razor For Men With Double Edge For Stainless Steel Shaver and initiated the chat. Are we discussing about the same?
3:06 pm
No return option either.
3:05 pm
It is cheap and low quality, nothing matches as shown in pic.
3:05 pm

Item delivered is not the same as the product I ordered
3:05 pm
Wonderful afternoon! Hoping that you and all your loved ones are safe and healthy.
3:05 pm

Hi there, this is Mayank and I'm here to help you.
3:04 pm

I want to continue the conversation over chat.
3:04 pm

Our customer support executive will help you with more details. Please choose your preferred contact channel
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Response time: Within 5 minutes
Go to My Orders

Issue with item delivered
3:04 pm

What can I help you with?
Issue with item delivered
Invoice/Bill
Others

Hi! It's the Flipkart Support Assistant again.
3:04 pm

Please click to
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I want to write to Flipkart.
3:01 pm

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Response time: Within 24 hours
Go to My Orders

Product is not a shown in picture
3:01 pm

Please type and let me know what I can help you with.
3:00 pm

Others
3:00 pm

What can I help you with?
Delivery related query
Cancel order
Product Related Information
Others
I am here to help you and will connect you to a customer support agent (through call, chat or email) if I don't have the answer.
3:00 pm