Flipkart — Wrong mobile received and Complaint against customer care team

Address:

Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore – 560068, Karnataka

I bought a phone from flipkart on 2nd October 2022 and it was delivered to me on 5th October 2022. I received a wrong model. I ordered samsung galaxy f22 but received samsung galaxy f12 so I lodged a complaint for replacement on 5th October 2021 but it's not solved. I called flipkart customer care more than 20 times but they just says issue will be resolved in 24-48 hours but nothing happens. It's been 15 days. Also they gave me ticket issue no. But nothing happens they change the resolving period every time after 48 hours are over. Even if I try to make contact customer care, they don't return my calls and if they do, they do call me after very long period of time. Now I have keep this wrong product even after paying more than it's full worth?
Here is my ticket no. that is created by customer care:
Ticket 1- [Incident: IN[protected]] will solving on 13 oct 2021 but delayed
Ticket 2- [Incident: IN[protected]] will solving on 14 oct 2021 but again delayed
Ticket 3- [Incident: IN[protected]] will solving on 18 Oct 2021 but again delayed
Ticket 4- [Incident: IN[protected]] they rejected replacement request I don't know why they are rejecting it. I just called flipkart customer care and created new issue again and they told me that it will be solved on 31 oct 2021. I have to wait 11 days more. Worst customer service ever. None of them are solving my issue. It's been 15 days over.
Even I called in customer care regarding this issue, they told me that my issue regarding the colour of my product is solved. I haven't complaint about the colour. What kind of service you are providing? Your owns members don't remember the problem of customers.