[Resolved]  Flipkart — Wrong Product Delivered & No Return Policy , Only Replacement Policy

Address:	12A, Simran Bunglows, Nr Sakal Homes, TP44, Chandkheda
Website:	flipkart.com

Hi,

I recently purchased APC UPS 660VA through Flipkart sale on 17th October. They shipped the product on 23rd October 2020. Expected delivery was 27th October 2020, but it was delivered on 29th October 2020. On 29th, They delivered me wrong Product. It was zebronics Home theater system. I raised request for refund from Flipkart mobile app, but it was only replacement policy. So, I requested for a replacement on 29th October 2020. I got message that your concern will be resolved by 1st Nov 2020. I got email as well from Flipkart [protected]@flipkart.com stated that I need to share my ID proof Aadhaar or PAN card for Flipkart account verification. I was not agreed, so I shared my SMS screenshot in which OTP was mentioned which was shared while accept product at home location from Flipkart, Only verified buyer should get OTP on Flipkart registered account. So I shared it rather than id proof screenshot. Also shared wrong product screenshot attachment in email and sent it within 48 hours period.

They rejected my request stating that seller, or they have not received all documents from the buyer(me).

I called customer care, and at the same time again raised replacement request of my product. Because there was no option of refund. They mentioned that your issue will be resolved by 4th Nov 2020. [protected]@flipkart.com drop an email on 3rd November 2020 at around 02:46 AM IST night. They mentioned that I need to submit a document within 48 hours as per policy for replacement. But they closed my request on the same day in the morning 8 AM, within almost 5 hours.

I called customer care on mobile, and I agreed to share my ID proof, because they made it mandatory. But, I also tried to understand why ID proof is mandatory from Buyer, did not get a clear response. In the same call, customer care asked me create a new return request. He was customer care, and he should have all details that I already raised two requests, and they were closed unnecessarily without solving the customer problem. They created a new request today i.e. on 3rd Nov 2020, and now my final resolution date is 6th Nov 200. i.e. they will drop an email again, and will ask me send email with documents again.

This is a clear-cut case of harassment where:
1. Why there is no return policy for wrong product and only replacement policy.
2. Flipkart did not deliver the product within time period and it was delayed.
3. As of now they have created 3 replacement request, but they have not closed the case. No refund or replacement given
4. I am unsafe while sharing ID proof for Flipkart account verification whereas they did not ask ID proof while purchasing Product.

I am not sure whether Flipkart and seller has good intention of selling the correct product. I am really feel depressed and emotionally harassed by Flipkart and it;s fraund seller from North side.