[Resolved]  Flipkart — Wrong product name in exchange offer mentioned

Address:	122015
Website:	Flipkart.com

I placed the order for the product ASUS Zenfone Laser 5.5(Red, With 3 GB RAM, With 16 GB), with the exchange offer. The product that I want to exchange is Samsung Galaxy Grand Quattro GT-I8552. Now in the available list (of the product that can be exchanged) has Samsung Galaxy Grand Quattro I8550. But if you would check then there is no product with same combination of product name and number available in the market. There is a product called Samsung Galaxy Win (I8550), which is a single SIM product. For the product name Samsung Galaxy Grand Quattro product number is I8552. Clearly this is a typo error which can happen. So I requested your team to take not of this and correct the error so that I can place the order again, which was cancelled earlier for this reason only. But after multiple rounds of calls (to be exact 4) at you customer care and two mails (1 reminder), I get a call from you technical team (possibly). Here I would like to mention that the guy who called me had not read the mail so have to explain the issue all over again. Now after that this guy tries to explain me as below There are two product Samsung galaxy Grand Quattro I8550 and Samsung galaxy Grand Quattro GT I8552. The former being the single sim and latter being dual. When I told him to check on internet he came up with some bizarre explanations/ reason. He even tried to tell me that there are two product Samsung galaxy Grand Quattro I8550 and Samsung Galaxy win I8550 without realizing that there can be two product with same product number