[Resolved]  Flipkart — Xiaomi redmi 2 not working properly

I ordered redmi2 and got delivered my orderno[protected] affter receving i found that i can make calls but i cant receive the in comming calls the touch is not working if i press 5 times may be i time it will work some time this is my issuue for this i called customer care they toold me to update the system i did it but still the problem remained the same again i called customer care they told me to download flipkart app to trouble shooting and i was told to wait the expert will call me next day at 6 3o pm i downloaded the app and waited for the call from expert but idint receive any call from the expert but next day received mail stating that my request for returning or replacing is rejected by seller what that meeans my issue will not solved or the handset will not be replaced is it my faoult that i belived flipkarts word that it will act promptly by replacing or resoved the issue why i payed money for humilating like this i want to resolve this issue immedatly [protected]@gmail.com mob [protected]