[Resolved]  Flipkart — xiaomi redmi 8 phone

Address:

F-457, GF, Royale Casa, Sushant Lok-2, Sector-57, Gurgaon, 122011

Dear sir/ madam,
This is bring to your kind notice that i have booked redmi 8 online through flipkart (From my son anubhav jha id) and the same was delivered on 22-nov-2019 having invoice number invoice number fabblx[protected] and id number od[protected]. I have faced the problem of hanging & uniform display and the complaint was lodge within 5 days for replacement of phone. After that they have sent technician on 3rd dec-2019 to check the phone and sent their report ok without sorting out the problem as the problem persist as it is. They have also not contacted me or taken signature over customer feedback form before sending the report. After lot of follow-ups & communication they replaced the phone on 21-dec-2019.
After receiving the phone i again faced the same problem (I. E. Phone hanging & uniform display) with replaced phone. Also battery is discharging very fast. I have contacted customer care in evening on 02-jan-2019 and explained about the problem. But they told me that replacement period of 10 days over and you have to visit xiaomi customer care.
My concern is as under:
• during this period i. E. From 22-nov-2019 till date, phone was formatting 2-3 times and all the previous data vanished affecting my work and to view the previous data.
• i have called so many times to contact customer care which is a waste of time.
• flipkart is not providing email id so customer can’t lodge their complaint over mail and keep a record at customer end for future correspondence.
• in my opinion either the same phone was delivered after repairing or there may be a chances of manufacturing defects in complete lot of this series.
• flipkart has to block the seller who is providing faulty phone
• flipkart has to replace my phone with redmi 8 or redmi note 8 (Difference amount shall be paid by undersigned) without having any fault in phone.
• i am also claiming an amount of rupees fifty thousand for harassment, difficulties in work, waste of time etc.
Hope you will take a prompt action to get rid of such type of product from online seller and tighten the screw to big businessman to provide best services to customer.