[Resolved]  Flipkart.com — Incorrect refund information and problem in refund

Address:

Gurgaon, Haryana

I ordered WD My Passport Ultra 2.5 inch 1 TB External Hard Drive (Order ID - OD[protected]) on 17th March 2014 for 4170/- but next day this product was available for 3879/- so I cancelled my order on 19th march so that I can reorder the same item again at new price. I had paid for this product through Flipkart gift card (2000/-) and my ICICI credit card (2170/-). When I cancelled this order I got a message that I will get the refund in 2 days after FlipKart will get the confirmation. After two days (21st March 2014) I called to FlipKart customer care to know about my refund status, then they told me that I will get refund in Flipkart wallet as soon as they will receive the product, and then I can call them to transfer it to my bank account through NEFT. I specifically told them I had paid through GV and CC, but they confirmed me that it doesn't matter, how you have paid, Once you have money in your wallet you can ask us to transfer the same in your bank account. So based upon this conversation I reorder the same item at lower price with order id-OD[protected], which I received on 22nd March. On 29th March I got the refund of my first order in my flipkart wallet, then I called Flipkart customer care to transfer this amount to my bank account via NEFT. Today when I checked the status then I found that 2170/- is reverted back to my ICICI CC and 2000/- are still there in my Flipkart wallet. Now, Flipkart CC is saying that this amount cannot be transffer to your bank account because you have paid it using GV. If this is the case then Why did Flipkart customer care executive confirmed me on 21st March that I can transfer this money to my bank account, on basis of which I placed a new order using my ICICI CC. Regards, Nitesh Goyal