Fly Mantra — Refund not received on cancellation of ticket

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:flymantra.com

I have booked a flight ticket in Spicejet for 5 Adults and 1 child through FlyMantra from Vishakhapatnam to Chennai on 6 may 2016 to travel on 19 May 2016. Due to unavoidable circumstances I cancelled the ticket on 7 May 2016. I requested for a refund process through a mail. Since then till today (14 June 2016) no respond came from their side. I even spoken a number of times with Fly Mantra customer care executives. They respond by saying that the refund process is initiated but I have not received the money.
Please take necessary actions to make the refund as soon as possible
Details of Booking are attached below
Thanks in advance
Details
Booking ID :FLY06056613
Flight Number : 3278
Transaction amount : 22524 /-
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    Fly Mantra  Phone
    +91 95 5598 0666
    Fly Mantra  Address
    E-160 , Sector 63, Noida, Uttar Pradesh, India - 20301
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