Food Panda — amount not refunded after 20 days

Address:

560037

Below are the orders for which i have not got the refund yet.

Order code: w8zo-b2oq (Ordered on 18th sept 2018, already been 20 days)
Order code: z5yy-2ie4 (Ordered on 19th sept 2018, already been 21 days)

I kept on following with this issue again and again and i am told to wait for 7-10 days. It's already been more than 20 days and yet i have still not got the refund amount.

I tried to contact customer care for this and like always after some time the chat was disabled.

I mailed also regarding this issue but they kept in replying wait for few more days.

I have already waited enough to 20 days but still no response from their side.

These orders were cancelled automatically after being placed.