Food Panda Complaints & Reviews

There are two orders, details are as follows
1. Order code : x1ym-nfal
Mode of payment : online payment
Total amount : rs 200
Restraunt: roll hub
Date and time: 01/10/2018 9.26pm
Order cancelled by restraunt

2. Order code : f1ft-x2hj
Mode of payment : online payment
Total amount : rs 160.22
Restraunt: katani dhaba
Date and time: 01/10/2018 9.06pm
Order cancelled by restraunt

Its been 18 days, money still not refunded in my account
I have contacted many time, everytime they just ask my order no and ask me to wait for one more week.

Food panda wallet snapshot attached

Order id - a927-x0w8
Refund amount - 119/-

I ordered from foodpanda on 7th oct, 18 and paid online via paytm. After they received the order it got auto-cancelled immediately stating that restaurant wasn't servicable. I connected their service/ customer executive who stated that within 7-10 working days i'll get the refund.

It's been 10days now. Still haven't received the refund. I am afraid that i might never get the refund back as i am going through all the posts in social platforms against foodpanda, that foodpanda has been cheating on their customers like this for so long and they don't refund.

And their chat customer support don't help much. All they do is to copy and paste the same pacifying lines to us without even checking the order status from the system they just blindly say "you'll get the refund within 7-10 days". On the 10th day after placing the order still they said the same lines to me "you'll get the refund within 7-10 days"

Kindly check that matter, i want the refund back and once i receive that i'll uninstall that app and will never order from foodpanda again. I'll tell my friends and relatives the same.

Yesterday (16th oct 2018) at 9 o clock me and my friend ordered food on food panda. Payment was done and we were waiting for the confirmation from the hotel. But after an hour still status was "waiting for hotel confirmation" so we canceled that order and reorder from another restaurant. But again till 1-hour same issue happened.

Finally, we canceled that also, uninstalled food panda app and went out to have dinner.

From last 10 days you disappointed me, at least you cancel my 6 orders that is fine but after that you said you money will be transfer in 7 days or 10 working days, as i am waiting from last 15 days i didn't get my money... So please refund my money as soon as possible,, if you can't fulfill my words then i will take an action regarding my refund and i have the proof also...

Order id: r2en-w8bb
Request no: 11132730
Placed on: monday, 01 oct, 2018

My money got deducted it almost 17 days, not yet refunded. I send so many emails to foodpanda after so many days they replied my money got debited in my account, afterwards i send my bank statement, but foods panda people are repeating same thing they debited my money but i said i could not receive my money, so they replied their is fault in my bank account. I request the indian government to please do some thing and refund my money and close this fraud companies in india their are so many people are losing their money, and foodpanda people are taking advantage of innocent common people.

Order id-n7bc-tn0w/1
Not delivered from foodpanda and they are not answering. I need my money back.
-i called the restaurant after an hour and foodpanda people didnt went there
-will complain on all social groups. I. E. Twitter,, facebook.
-its worst app and foodpanda is not replying

Need to promote to all groups that dont order food from foodpanda.

I had placed an order on 19th september. My order number was n5gj-2gwj, t7ga-9s6b. I still haven't received the refunds. I had mailed them several times and i got standard response of 7-10 working days and always mentioning they had a technical issue at their end. Till date i haven't received any refunds.

I noticed in this chain that many people are facing this issue. It will be really good if they can be notified and told what they are doing.

My food panda account is blocked due to unauthorized use of coupon codes.
I am not understanding how i can use coupon code like they say because they only sent the code and they are blocking and it is not fair.
I am sharing my account - [protected]@gmail.com. Kindly unblock me for further use.

I had contacted customer care so many times. The main problem is it will take half an hour to connect with customer care and they are not responding properly...

My food panda account is blocked due to unauthorized use of coupon codes.
I am not understanding how i can use coupon code like they say because they only sent the code and they are blocking and it is not fair.
I am sharing my account - [protected]@gmail.com kindly unblock me for further use.

I had contacted customer care so many times. The main problem is it will take half an hour to connect with customer care and they are not responding properly...

Sir
Are you working for customer satisfaction or any other aims for you. I have ordered my food 2hrs before. Nobody is yet delivered the food to me.
No delivery boy is pick-up the product yet.# off your delivery. At night 12am i didn't need my food. You can eat your father at night. If you are not able to deliver the food close your food panda application and go for some other works. Compare to swiggy, zomotto the food panda is very bad. My friend already told me don't order any food at foodpanda. My friend is already cheated by food panda.

My contact number is [protected]
Or
[protected].

Are you working for customer satisfaction??

Respect sir/mam this is sandeep varma i have already raised a complaint against this till now i have not received any response from your side and the complaint is about the food delivery delay and due to that i have faced health problem and not only that even the order has been cancelled and till now they have not refunded the amount and its been more than one month and as per the food panda company rules they have to return the amount with in three days and the main thing is that because of that thing which was repeated for two times i have faced health problems

This is the first time i have order on food panda. The first order has been cancelled by restaurant after doing the payment and when i tried it again, i order briyani i got the confirmation i did online payment which has been confirmed as well but after few minutes when i checked my order it is showing that payment is not confirm yet and my order has been canceled again and i haven't received any msg or refunding amount. Such a pathetic service and i need my money back.

Order no s7gi-r300 ordered on 20 th sept rs. 196/- the order was cancelled by the foodpanda till now refund amount not received it's almost one month. How worse you people and support as well food panda support promised me that i will get refund within 24 hrs as i paid through paytm wallet still there is no refund. This totally worse and bad. This too responsible and too worse customer service and i felt its worse being customer of foodpanda, where is my refund, how many times i need to contact the support option from foodpanda app, as i m seems to be a beggar. How many times i need ask refund for the cancelled order no s7gi-r300 ordered on 20 th sept. Its completely time waste for me its one month from the order placement, promised time for the refund process wallet 24 to 48 hours, count number of hours reached for this order, attached the two attachment paytm statement as well transaction details till date

Hi,
My food panda account is blocked due to unauthorized use of coupon codes.
I am not understanding how i can use coupon code like they say because they only sent the code and they are blocking and it is not fair.
I am sharing my account - [protected]@gmail.com. Kindly unblock me for further use.

I had contacted customer care so many times. The main problem is it will take half an hour to connect with customer care and they are not responding properly.

I ordered food from foodpanda(Order ID- e8ai-qe84). My order was accepted and payment was successful, but for some reason it was cancelled after some time. I waited 10 days for my refund, but their was no refund initiated by food panda. So I contacted them and they initiated the refund. I waited another 10 days still the same thing happened. Again I contacted and at that time they initiated wrong order id refund which had less price than mine. I informed them about this but still their was no response. Food panda gives assurances but cannot outperform them. If anyone wants to order from food panda, please select cash on delivery option because digital transaction is risky here. Their is no guarantee that you will get your money back if your order is cancelled. It's better if you order from some other applications which are truly reliable like Zomato or swiggy. If it is a big amount order then the customer would be surely in loss by ordering from food panda.

Food panda cancels orders most of the times.
1) iuwk-sgk3 placed with sparkle bakers on oct 15.
2) iuwk-4pjw placed with sparkle bakers on oct 12.
3) y8mv-yyol placed with cream stone on oct 8.
4) y1uo - 619x placed with oh so stoned on sep22.
5) a1ip-slvef4 placed with sparkle mothers kitchen on sep 18.
These are just a few examples.

Please take some action against food panda. They take full payment and then cancel orders. Money is refunded after 7 days. This is happening very frequently now.

I placed my order from masala potli of Rs 140 on 20th October through food panda. They cancelled my order and now every time when i ask for my refund they keep asking me to wait for 7-10 days. I have talked to their executive several times. Every time they say that your refund has been initiated and you will get it in 7-10 working days. Today is 15th October, its almost a month still they haven’t refunded my amount.

Today I ordered dul aaloo and tawa roti from foodpanda, I am a vegetarian. But meanwhile I was having dum aaloo which I received in my order I found a chicken piece. People trust the company when they order veg food, you can't spoil someone's ethical values like that.your mistake is incorrigible, I will never use or recommend foodpanda to anyone else

I ordered food from food panda at night on 18 sep 2018 7:01 pm. I was waiting for my order for 3 hours. Suddenly i got the message that my order has been canceled and my money will be refunded in 4-7 working days. They are not refunding the money. Food panda has chat support but they always replied that we will refund your amount in a day or 24 hours will be taken.

I am advising you guys the food quality from food panda is very poor. They are not refunding your amount even if the order has been placed but the vendor is not able to come to your place.

My order amount is 236.52 rupees. I think they are doing fraud by this app.

I just ordered through food panda a shake which was on offer.. But till now i’ve not received it.. Plus i did a the payment through card.. And from when the order is only being prepared.. They have not even provided me the delivery man’s details..
Pathetic
Seriously i never expected this from food panda
I always loved this app but now am gonna uninstall it right now.. Am so disappointed