Food Panda Complaints & Reviews

I ordered shakes from aad m aad b, wakad branch which is half an hour from our place. The hotel confirmed that the order has been picked up by executive long back. We even found out the name vicky shende and hes picking up and saying wrong no. Please suspend him and refund our amount.

This is totally unfair on a customer's end.

Please look into this.

Akshay gadgil
[protected]

Order code: z3cc-mklj

My payment not received and as well as my order.and no proper response from food panda team and i have tried to reach their customer support team but it was also no in existence. This company is doing fake promises on offer to attract customer and when customer was ordering something from these app these food panda is not paying cash as well as order ." My payment not received and as well as my order" customer money was stealing by food panda

I paid for food which i never received and yet showed delivered. I tried contacting rider restaurant and then foodpanda chat where i wrote my whole concern for 7-8 time with different representatives because after every time there app would say reconnecting and show me that because i didn’t reply they had to end the chat. After this frustration i wrote an email (25sept) which tat suppose to be 8hrs to address my complaint but i got reply on 1oct long template apology which was simply sent for the heck of it because the representative didn’t even care to read the same as all i cared was to get my money back not a apology which was send to 100 of others like me.
And yesterday only my brother placed an order faced same issue where money was paid but never received the order.
Foodpanda is worst company ever i saw who’s taking our money not sending food in return and showing glitch in their app where need not to answer anybody.
Scam scam foodpanda is a scam company.

I ordered food on 13th sept which was cancelled as the restaurant was not able to deliver the food for some reason. I received a mail on the same day from foodpanda regarding the refund which they processed and time required to receive the refund amount. (7-10 days). Its more than 15 days now and i have not received my refund also did not receive any response on mails sent to their customer care team.

I have ordered food around 1 pm from one of restaurant which is near to me, but food panda not delivered in 3 hrs also. Also i have not received any kind of intimation till now.

Its really frustrating. I trying to cancel my order, even for that the person in chat is not active enuf to respond my concern. Its really horrible service.

After following up multiple times also there is no response from them.

And they cancelled order by themselves without intimating me.

I am so frustrated with their service!!
I ordered food from near by restaurant, on food panda app with online payment with delivery charges included... When order was tracked it showed confirm and food getting ready. But even after one hour no delivery executive has been assigned.
The support people also not responding. Please take some actions against them.
They are frauding customer.

I ordered food from near by restaurant, on food panda app with online payment with delivery charges included... When order was tracked it showed confirm and food getting ready.
A delivery man calls me and says, he wont deliver my parcel as he needed extra tips (Money), apart from actual total amount.
So rude and rubbish delivery person.
I didn't get my food. And without getting my food it showed delivered and no refund.
As a customer very disappointed and i have reviewed in my you tube to abandon food panda app and the things i went through...
This is not acceptable and its really bad that delivery man calls and say he wont... Rubbish

My order code : b447-fzzb
Mode of payment: online payment
Order placed date: 1 october 2018
Time: 1:34 pm
Location: dlf phase2 gurgaon

I just received a confirmation message from foodpanda and after 10 minutes the app was showing order delivered status.

I was not having delivery boy's number, then i got restaurant no. (Baba banarasi) from google and speak with them, they help me to provide delivery boy's number.

Delivery boy's name: umesh
Number: [protected] (Which is switched off)

Then restaurant help me to provide his another no. [protected]

He said that "i am not using this app and i asked to the company to deactivate my account but they are not doing so.
Someone else is misusing my no."

I tried to chat with multiple person from support but they were just keep leaving the conversation.

I want refund.

*message from foodpanda*

Hi himanshi! Baba banarasi has confirmed your order. Please share the pin: 2360 with the rider in-person only after delivery. To track status click: https://goo.gl/RlPZUT

Facing a lot of problems with food panda since last 5-6 times, ordering something else recieving a # kind of different item.
Today 01/10/2018 i delivered a milk shake and have not received the same but the status is showing as delivered.
I would like it to be delivered or else the refund to be initiated.
On chatting with customer care, no one is ready to respond after telling there names.
Inderjeet maan
Tariq
Merry
The customer care and the services of fraud panda sucksss...

Order id: e1pq-ptrc

Regards
Mohit

I have six to seven orders which got cancelled and unfulfilled by food panda but every time i had a payments which has gone through and even i have all the snapshots of the customer support which i very rude and no responsive

They dont have a contact number being in the service industry and the support chat is too irresposive to reply

Food panda is the worst app ever and people should not use it as they dont fulfil your order

I am so frustrated with this firm, as i order the food and it got ready at the restaurant within 20 mins and the delivery boy didn't answer the restaurant call and when i contacted the chat support of foodpanda their agent didn't answer my query rather kept on delaying it for almost 1 hour, i would also request the indians not to promote or order anything from this firm as they don't care about their customer at all

This is naveen. Some of my orders got canceled because of natural calamities (Heard from delivery boys) but i was told that i will get the refund within 7-10 days excluding holidays but its been morethan 15 days. However, i did not get any refund like that, i contacted foodpanda agents several times but no response. I am attaching order ids below for your reference please find them
1) a155-7gh1
2) a158-5vzl
3) m3ai-hayf

Pathetic service. No contact details of the customer support available. Vague faqs answered in support section. There is no way you can track your order.
I ordered from a restaurant at 1:45m and till 3:30am it kept showing preparing without any update and finally my prepaid order never arrived without any update/notification.
Multiple times this has happened but there is no way we can contact either the restaurant or foodpanda to inquire about our order.
Also, they are cheats, the money refunded is also in the foodpanda wallet & not in my paytm wallet or account.

I had placed an order from dominos using food panda app on 15th september 2018 but the order was never delivered. The app is showing the status as delivered which is ridiculous. The dominos people are saying they have processed the refund but i still haven't got it. They asked me to talk to foodpanda but they are not replying to my mails. When will i recieve my refund?

The worst, pathetic and # company. My chat got disconnected by 3 advisor, 3times the order was cancelled and also inappropriate information was provided. It's better to starve than to order food from you guys. U r worthless, i would complaint every where against you guys wherever it's possible, u took 4hours of my time and kept me hungry. Shamefull company

I got a offer in the foodpanda app for a dish, i ordered the food, the payment was done online but it was cancelled by the restaurant.in the app it is mentioned like the money will be refunded within 7 working days. Its been like two weeks still i'm not getting the money and when i tried to refer the order code, i has been deleted. No support from the foodpanda support community too. This happened for the second time and third time too. Please do consider this seriously, because millions of people are using the app for its fancy offers. (Order code 2: y5jn-rvza, date: sep/08/2018) (Order code 3: y5jn-tq3q, date:sep/08/2018)

I had ordered a mango shake on 25th september using this app. But my order was not delivered and my money is also deducted. I had also forwarded a complaint email regarding this. But to my surprise what i got is no satisfactory reply. Now i just don't want my deducted money back i also want my time and my typing and net expense or else you will see my actions. Your attitude is just can't acceptable.

Hi my order number y4rz-oem8 is not delivered yet.. And the app showing some issues with my order which food panda is working on... When will be my order delivered??? I paid the amount online using the paytm app.. Please clarify my doubt or i will take this issue to higher level (Consumer court) that u people are doing fraud with the consumers online..

I had ordered food from food panda fri. 23rd sep 2018 till date total of 5 orders of which none were delivered and for the same money has been deducted from my account. I tried to chat with the cus servicr team, they only say tht the refund in process. Till date i haven't got any refund. On top ofthat they show various offers by restaturant which has no tie up with them. So basically they are fooling all the customers. Its really become worse. Pfb the order detais:

Sep 23 2018 at 12:25 pmorder code: a4fw-t53p
Sep 23 2018 at 3:59 pm order code: b0lj-b9dn
Sep 28 2018 at 10.30 pm order code:b0lj-2bnw
Sep 29 2018 at 11.34 am order code:e8ms-qptl

I ordered my food from food panda where after waiting for more than 2 hours didnot get my order. On support customer care executive naming peehu promised for refund and additional compensation of rs 50. Which i am not getting and no body is replying over the chat. I tried connecting 3 times but the support team leaves the chat in between. Please resolve the issue as a summary of the whole chat is attached as a proof.