Food Panda Complaints & Reviews

Foodpanda or foodscam -

After zomato's rider was found eating food meant to be delivered, now we have foodpanda's rider escaping with your entire order

This happened last night when i ordered food from foodpanda app. I was excited as i got good discount. I could see on the map the ordered being confirmed, than being prepared and information about the driver who was suppose to pick it up. Everything was smooth. Untill i noticed few missed call from unknown number

Hence i called back assuming the rider is looking for landmark. But to my surprise the rider said, restaurant is not giving him the order till he gives them the otp which showed up on my app.

Considering i was using foodpanda for the first time, i gave him the otp. The very next second, status on the app changed to food delivered.

I tried calling rider again and he didn't answer. Than i contacted support team. The representative told me you should have not shared otp on the phone it's suppose to be given when the rider is at your doorstep. The rep apologised for the scam and placed a request for refund. She told me to place fresh order again. I generally don't order online and with this experience i had no guts to go online and order again... I slept hungry

Just thought of sharing, how would a customer know when a representative you hired calls and ask for details to steal the food you ordered. I thought that's how the process is... That's how the rider portrayed it...

Riders name - arif
Number - [protected]
Restaurant - the barbeq junction
Order number - s6pc-x67rsi
Chat support rep - kunjari
Produced & directed by foodpanda -

Request you all to please share till it reaches the big bosses of the business

Hi have ordered food from one of the restaurants served by foodpanda and got some rotten foul smelling food. I think they are serving yesterday's food. I have contacted costumer service and reported issue. They are just saying we are unable to process refund and thank you for feedback. Even their delivery executive is saying food quality there is not good.
I've reported the same. They abruptly terminated the chat. I'm extremely dissatisfied, disappointed with their service and they are looting public money.

The order they delivered is unsatisfactory and spoiled when i initiated a complaint they said that they would contact me but they haven't taken any measures yet they are delivering loose quality items and that too of spillage by taking huge amounts. Please help me in getting my money back as we didn't even get satisfied for the order it's high amount order of 1000+. Hope my complaint gets resolved soon

Foodpanda blocked my account without any specific reason and now no response from them. Receiving only system generated mails and messages.

The order was undelivered so i used the coupon again and they are sending the note o[censored]nfair and misuse of coupon which actually is not done.

Company is not willing to unblock my account it feels like. Please help me unblock and resolve my issue.

Dear team,

As per your trailing mail, you have mentioned that as per your voucher fair use policy, my account was restricted from applying vouchers.

Can you please clarify my below questions???

1) as per your executive call (Call recording enclosed) i have used my two accounts on mobile so i was restricted to use vouchers, if this is the case how come to have my device information???

2) as per your app permission requirement you take permissions only for contacts, location, phone, sms and storage not device info permissions are asked by you and i have not given any permission to collect my device information, so how come you have got my device id.

3) if you have got the device permission with out user consent it is a serious threat to the user privacy which is not acceptable, the only chance you have is to run suspicious malware on user device such as "read_phone_state" or may be some thing more worse than this.

4) if you check the back ground of my case, on 15th oct 2018 i have placed an order which you could not able to serve and after my complaint you gave me an apology voucher, but blocked my food panda account, then i logged into my other account, where the voucher you gave me did not work, that i started complaining about this issue on facebook, after a long chase up my account was unblocked but restricted my account to use vouchers (All the complaints history enclosed). Is this not come under cheating a client by given a voucher at the same time blocking the account from using it???

I want answers for all my questions in writing from you (Dont just call me, put your explanation on email) with in 48 working hours else i shall take this seriously as food panda playing with user security and collecting all the personal data with out user knowledge.

I ordered a chicken biryani but i received a prawn biryani... Which i have never ate prawn... Food panda executive mrs. Aamani is forcing me to eat that denied for the refund and made me fool... My money got wasted... I want food panda to provide me a proper solution... Just like that they are very careless and sending me wrong foods and not providing the replacement or refund. My money is totally wasted and foodpanda should be banned for fooling customers like this. They looting customers money and making. Fun with the food... Strict action should be taken against the foodpanda and i need a immediate solution.
My registered contact : [protected]

Hi Team,

I felt very bad with your service which has been happened yesterday.

After confirming the order it(your website) was showing like "Preparing-Delivered" but when I called for confirming our order to your customer care.

Customer care person told me that "Delivery person is not picking up the call".

Later he also informed me to get the food but told me like all restaurants are closed.

Many hungry stomachs are believing your service but really i fed up with you guys.

Because of your well known service I could not take my regular medicine, if anything would have happened means who cares.

Order Id: x4nu-pqjbk5
Payment Reference[protected].
consumer complaint docket number: 1113903.

Regards,
Mr.Vasanthakumar.c
[protected].

My foodpanda account is blocked on both numbers. I don't know why they blocked my account. I can not use promo codes and cannot get exciting offers. And also after blocking my account the sent me offers sms to get discounts on food. Now more than 2months gone they didn't unblock my both accounts.
My mob no - [protected] & [protected] these both accounts are blocked.

I'm complaining about my order made around 9+ pm. The rider took his own sweet time and in the end it stated that he met an "accident" hence could not deliver my food. It's not funny when it comes to money issues and order. Please do something on this. We're not paying for such # and lame excuses that these stupid riders give. Trying to earn easy money? Please ask them get a life. Before they really get into a real accident one day, better don't play around and do your # job.

I ordered food with foodpanda the amount is been deducted meanwhile the order is also cancelled but am not going to get any refund. And the chat support assist mr sukhmander is not able to connect me to his senior, neither he can reorder, he is telling that he is helpless. Then why is he sitting there when he is helpless. And when i told to connect me to his senior he is telling me to wait for 2 hours. Do this is my humble request to take strict action against this.

I ordered one hyderabadi biryani through foodpanda at 10:07 pm, at almost 12 midnight i still not received the ordered. When i called the restaurant they said the delivery boy picked the order at 10:45. While all this i continuously tried to reach the delivery boy on his phone but his phone is switched off. So unprofssional company. At last i had to order food from some other app. I want refund.

I haven't received my food, later delivery guy call me and ask for the password because he was in trouble and later on he switched off his phone . I'm trying to contact food panda but i haven't received and message from there end as well and this is not the first time this has happened before as well and soo many time money got deducted but food wasn't delivered.

My order got cancelled by dominos after 45 mins of wait and in foodpanda the status is showing as delivered, how can they show it is delivered when it was actually cancelled? I am continuosly following up for my refund and cancellation status, but food panda live chat is not at all responding and customer care numbers are fake, they are providing worst customer care services, i have still not received my refund for my cancelled order,

Order date: 6jan2019
Order time : 8.26pm
Dominos order no: 370
Cancelled date :6jan19
Cancelled time: 9.15pm
Reason for cancellation by dominos: cannot deliver to specified area
Status in food panda : delivered
Status in dominos portal: order cancelled
Payment mode : phonepe

I have ordered food from delicacy restaurant, banaswadi area bangalore, trough food panda on 4th jan 2019, when i have received a message that my food is out for delivery i have waited half an hour unfortunately i didn't get any reply, then i have called delivery person (Mr. Roopesh) first of all he was very rude and told me that he hasn't reached restaurant yet more over his explanation was dramatic he said food panda site is sent a wrong message to you and he disconnected the call, after i have tried many time but he disconnected my call.in the end i went to restaurant and collected my order, you have charged for delivery and i spent again money from my pocket to get my food. Kindly note this is not the way you can make money.

I have placed my order on 03 january and the order was confirmed by the restaurant after 1 hour i have received call from the restaurant to order some other dish in place of dish ordered later and afterwards the food order got cancel. After that i have order for the same from different restaurant and the same action was repeated. My order money got blocked in the hands of food pandas account. After that they texted me that my money has been refunded for order id number x3uc-v42b and x2rq-77vk. Not a single rupee has been credited in my bank account and i have clarified this from bank also.
The same thing happened today as a result my money has been blocked which could be used somewhere else and i have not received any support from the company as their toll free number i. E.[protected] is unreachable.
My last order id number is x2rq-cxc2.
Please do some thing as i am completely irritated with the services of food panda as they are not able to provide the dish or order that is being displayed as available on the app.
Please help me to get my refund back.

Dear team,

This mail is regarding the refund amount rs. 159.45 which i have not yet received. I had placed an order from one of my friend foodpanda app on 22nd dec'18, however i have received a text message that my order has been cancelled without informing me which was unprofessional from foodpanda.

The below is the text message for your ready reference.

Dear akshay, rs. 159.45, for foodpanda order id b1hd-fwf8, has been refunded to your account. If you have not received it kindly check with your bank.

Kindly look into this matter and arrange to refund the amount in my account within 48hrs or else i have to escalate the matter to higher management and also will post these details at social media, so that people should come to know how unprofessional you people are.

Sir i was ordered food by ola app but that order cancelled by your providers. Still
My amount not get refund.
So kindly do for best, my contact number is : [protected]

Hi enoch sharma, your refund of rs. 211.3 for foodpanda order id e9yv-gdg7 has been initiated and will be credited within next 3-5 days.

Dear enoch sharma, rs. 211.3, for foodpanda order id e9yv-gdg7, has been refunded to your account. If you have not received it kindly check with your bank.

Hi i was order the lunch time on yesterday and when your staff send me the food, they was calling use to go to meet his and pick up the food at nandos, may i know foodpanda is door to door service right? How come we need to go and pick up the food!!! Some more we are arld give the address and teach your staff how to go our shop lot!!! Actually we like yours company service...

Sir, today i ordered some eatables from cheesiano pizza using foodpanda app one of them being walnut brownie.in the brownie pack there was a small spider moving sir. I request you to take notice of the same and refund a considerable amount of my order.

Attaching a video clip for your kind consideration. Looking forward for your reply.

Thankyou!

I have filed complaint to food panda on 05.10.2018 when i have ordered pan cake from them but didn't got delivery when i waited for delivery for 3 hours in my office in evening.
But still i havent received my refund of rs.38.
I have complained to food panda & they assured me to refund the amount but issue remains unresolved.
Order details-
Order id-z1ed-rlxy
Pancake
Rs.38
Please resolve the issue