Food Panda Complaints & Reviews

I have ordered a food item on 19-aug-2018 but the restaurant had cancelled my order as they don't serve that item. I have paid an amount of rs.232.62/- through online payment. As i have enquired the support team through chat they told me that i will receive my refund on 30-aug-2018. But until now i didn't received my refund.
I have 3 points on which i need to complaint:
1) why do they provide the food items which the restaurant won't serve and why don't they update the menu list?
2) why they don't have any customer support number so that the issue can be resolved?
3) why don't the support team respond quickly to the customers, if they have cannot support the customers ontime why can't they get back to us with a solution?

I have never seen such pathetic service.

Food Panda customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400060

Website: FOODPANDA

I placed an order and when the deliver boy came, he refused to come to my location to deliver it saying that he cannot come to slum areas and will only deliver it in building colonies, arguing for 15-30 mins he asked me to cancel the order and will not deliver it.
I asked his name for placing a complaint and he gave me a wrong identity "ali khan" where as the actual name is "akhikh naimuddin mansoori" which i got it from the application with his number - +[protected].
Also i had a chat with support executive parika, and all she did was to cancel my order and asked me to place a new one, however i denied cancelling and she avoided me on this.

Food Panda customer support has been notified about the posted complaint.

View replies

K

Kajal Singhal

from Noida, Uttar Pradesh

Sep 7, 2018

I didn't got my order my money was deducted from my Paytm and i registered complaint also byt but there is no response yet

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 110062

Website: Foodpanda.com

Excecutive name-deepak ([protected]), order code-y3ge-tsr6, we order on food panda with coupon for cheap deal. This excecutive drink all our stuff and ask us to cancel the order as the deal was so cheap he grab our stuff. And he told to cancel the order he will refund the amount by paytm but we don’t want amount we want our order.. I want to know about my status of my complaint and status of that delivery guy.. I also want to let you know that he abuse me after a long conversation... I want about the my complaint status on call. And then he showed the status as delivered but i didn’t received any order and any amount as well azar-[protected].. And if there will be no enquiry happens this would be taken very unprofessional... I will never use food panda again and never recommend any of my friend to use

Sent from my iphoneimage1. Jpeg

Food Panda customer support has been notified about the posted complaint.

View replies

A

Azruddinsheikh

from Delhi, Delhi

Sep 7, 2018

Delivery excecutive name-Deepak ([protected]), order code-Y3GE-TSR6, We order on food panda with coupon for cheap deal. This excecutive drink all our stuff and ask us to cancel the order as the deal was so cheap he grab our stuff. And he told to cancel the order he will refund the amount by paytm but we donâ€™t want amount we want our order...

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400067

Website: Foodpand application from playstore

Dear sir,
Being a new customer i had ordered a dessert from frozen bottles located in kandivali west using coupon code 9...
Your app says that the order is delivered but i did not receive any order on the given address and it's being more than 15 hours of placing the order... Within 20 seconds of placing the order the app says that my order is delivered which is impractical...
I had already paid the amount via card
If this is the service provided by your company then i won't be recommending you people to anyone...
My first experience is the worst experience with foodpanda
Please look into the matter or you are loosing your customer

Food Panda customer support has been notified about the posted complaint.

View replies

R

Riyona Mukherjee

from Delhi, Delhi

Sep 6, 2018

My order id is y1gj-xl3p
I ordered a chocolate shake from 'horn please' on 5th september.
The guy who delivered the product started texting me after delivering it.
Kindly look into the matter.
This is not tolerable.
His name was Abdul Wahab.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

On 26th august, , i ordered food in food panda and my money was debited, but ordered was not placed... After i got msg that the money will be refunded but till now it not happened very poor response and poor service, in food panda there is no proper communication to resolve the problems and its very stressful and i paid through debit card pay options in the food panda do the needful asap

Food Panda customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.foodora.com

I have ordered a milkshake from food panda. The delivery person did not turn up to deliver me but the status is shown as delivered. The amount is also being deducted from my account.
I tried talking to the support team but none turned up. The offers in food panda are fake. They don't provide with the delivery person contact number to make up follow-ups.

Food Panda customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir,
Of late lots of your delivery boys have occupied sps residency. (Indrapuram ghaziabad) boundry wall
Creating mehem in & around sociteis. They are seen sleeping on motorcyles, spitting, urinating, occupiing pedistrain path,, parking their motorcycles in middle of roads.
Kindly advise them to stay away from residential area &station themself at resturents only.

Food Panda customer support has been notified about the posted complaint.

View replies

P

palash42

from Kolkata, West Bengal

Sep 3, 2018

Very bad quality food delivery...chicken not boiled...& food very bad smell...

My Order code : y0vu-wy9f

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Order no 5440516.
Hi all,
I did not receive my refund which was scheduled on september 01, 2018. Mail was sent to my personal email address that refund will be credited on september 01, within 4 hours.
I waited for whole day and lots of dispersion.
I placed order on 25th aug for birthday but chapati was so bad. I want full refund now which is 481. 00rupees. My celebration was so bad with this order.

Food Panda customer support has been notified about the posted complaint.

View replies

S

Subha Lakra

from Valparai, Tamil Nadu

Sep 4, 2018

I ordered food from burger king with a valid coupon, tried a million times but my order was not received, this is damn [censored] and very irritating when you really want to have food.

Reply

R

Ranvijay Tyagi

from Delhi, Delhi

Sep 5, 2018

Mujhe foodpanda me kam krte 3 weeks ho gye h lkin abhi tak ek bhi week ka ek bhi pesa cmpny ne nhi diya h or or krte h to bolte h office ajao office jake name n number likh k lota dete h yahi seen 2 hafto se chal rha h or chillate h...koi bhi bar nhi krta office me ulta sidha or bolte h...

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

On 28th august,, i ordered food in food panda and my money was debited, but ordered was not placed... After i got msg that the money will be refunded but till now it not happened very poor response and poor service, in food panda there is no proper communication to resolve the problems and its very stressful and i paid through google pay options in the food panda do the needful asap

Food Panda customer support has been notified about the posted complaint.

View replies

A

Almas Sayyed

from Mumbai, Maharashtra

Sep 4, 2018

I have ordered lemon cake @8 o clock it's estimated time of arrival is 45 mins now it's 10 o clock and I am unable to track my order and then I received email that your order is delivered, how? I want this complaint to get resolved immediately this is completely ridiculous and pathetic service

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

31st august 2018
Order id u6dj-swxl
Time for delivery 36 min.
But order arrived after one hour.
My chat with support staff online was shocking.
After prescribed time, i checked for delay in supply. They kept telling lies to me that order picked up, where as i could see on tracking screen that person to pickup order was still about one km away from the restaurant.
When i challenged their statement, they removed the tracking from my screen saying in cod scheme the order tracking is not allowed.
Lies after lies. It was disgusting experience.
Please upgrade staff quality, especially their competency.
This has gone very badly with us.
Regards
Bhootnath

Food Panda customer support has been notified about the posted complaint.

View replies

I

Ishan Kelkar

from Mumbai, Maharashtra

Sep 3, 2018

Placed an order with food panda for a milkshake.. did not get delivered even after repetitive assurances from customer care about the delivery.. followed up with customer care for around 3 hrs ... then just gave up...:(...pathetic service

Order Id: y2rj-tbs1

Update popped up just now order has been cancelled

Reply

A

Ayeesha Siddiquha

from Coimbatore, Tamil Nadu

Sep 4, 2018

I need to cancel my pending payment or i want to complete it. It is stuck over on the same page. Please look for it either cancel my pending payment or let me Complete it and enjoy my milk shake

Reply

A

asha bhandare

from Akola, Maharashtra

Sep 5, 2018

Food was totally leaked from packing. Worst experience ever.

If you guys can't take care customers need then why you guys advertise lots of promises.

Foodpanda provides cheap and worst quality service.

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana, 500072

Website: Food panda

I've ordered desserts from food panda through their offer called [protected]@9. Even the company had officially stated about this deal. But the one's people are receiving have worst quality, taste, duplicate and half filled. This is not the way you do business at the cost of people's health. You might have started this for getting more number o[censored]sers, but remember you are going to loose double for this cheap and fraud move.

Food Panda customer support has been notified about the posted complaint.

View replies

K

keerth452

from Bengaluru, Karnataka

Sep 4, 2018

I did not receive my refund amount of 107 yet.
client name: Keerthana
client number:[protected]
email id:[protected]@gmail.com
Transaction Id: x8eg-19fo_1
order date:[protected]:44:12
Refund is not yet initiated.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal

One of the delivery boys, name rabin das, in chainar park location, kolkata-700157, his behaviour is rude and not willing to come to the delivery destination properly.in the same address other delivery guys came but that guy told me that this is the wrong address. His behaviour is also not up to the mark. This is very disappointing that i had to go to take the order.

Food Panda customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Yesterday i. E 28/08/18 i ordered a powershot milkshake, which was not delivered to me i waited for 2.00 hr the status showed it is been picked and also delivered, but after me calling the boy, he replied i'll call u later, and disconnected, which further was switched off. This is not acceptable and leads to a bad impression and also wasted my time.

The name of the boy was chetan meher
Contact no.[protected].

Contact me on [protected].

Food Panda customer support has been notified about the posted complaint.

View replies

S

Sudheer4a4

from Saundatti, Karnataka

Aug 29, 2018

Helloo..!! I ordered chicken popcorn with dip, they deliverd only popcorn, and the bill shows 31 rs and they charged 99rs.! They attracted with offers..!Menu Shows one thing they delivered Something.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700091

Website: www.foodpanda.in

Hi,

I have ordered one item via foodpanda mobile app. Order id is 'y8zj-kv0w'. I made an online payment for this order using net banking.
After i placed the order, the order went through all the status, and suddenly changed to 'delivered' status. But neither i received the order nor anyone called me to receive the order.
I have already paid money and never received anything for it.
I have already tried to contact the customer care, but noone replies to my messages (Online chat support). I have also messaged to their facebook page, but no response. I did not found any customer care phone number.
Please look into the matter.

Food Panda customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dam pathetic experience shame on ur guys. I ordered from food panda and order didn't happened to be delivered. Called up restaurant directly and then dey said guy dint come to pick up the order. No number to contact food panda no option to cancel order and support option does not work. I wanted my order to get cancelled after waiting for 2 hours. No support and no responsibility as of the order is being delivered to customer or not. This is the worst experience every had.

Food Panda customer support has been notified about the posted complaint.

View replies

D

Dhruvika Bhanot

from Noida, Uttar Pradesh

Aug 29, 2018

Its been more than an hour since we placed an order through foodpanda. When i contacted subway, they said that the delivery person hadnt arrived to take the food. Such callous service is unacceptable.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560066

Website: www.foodpanda.in/restaurants?gclid=CjwKCAjwtvnbBRA5EiwAcRvnpmhqFhUBUQgXa0K7--8Phpc82cRgIGm9jU5X6DB3j

Haven't received my order of 2 chicken Zinger amounting Rs. 334.92 in total bill.

App shows it as delivered.

It's frustrating to stay hungry and to see it's not going to happen.

I have lost money and time.

Ordered form KFC, forum mall, Whitefield

Date : Aug 23 2018

Order code : r2jx-xdd0

Payment time: 15:28
Chef at work: 15:28
Order picked up: 15:53
Near you: 15:53
Order delivered: 15:53

Received no calls, no SMS.

I request a refund.+ the right to know what went wrong and why my order was not delivered.

Food Panda customer support has been notified about the posted complaint.

View replies

G

[email protected]

from Delhi, Delhi

Aug 28, 2018

I request if someone can shut this [censored] app...I made 2 orders from 2 different restaurants...they cancelled 1 of my order saying we got overwhelming response in your area ...what a joke...and on the second order...I waited for 1 hr 30 minutes...and these buggers are saying to wait for another 30 min to get the order...bunch of [censored]...

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

I have ordered my lunch 1 hour 30 minutes earlier, from a near by restaurant, and as per the given time it should have reached within 45 minutes at the max. It's 3 pm and i've not received my food yet. I tried calling the rider but he informed that he has not found the restaurant. This is absolutely ridiculous and pathetic service from food panda.

I tried to use the live chat option and asked for help, and i was told to wait. I asked to refund my money. But no satisfactory response was received. I was just told that i will receive my food. Am i supposed to do my lunch in the evening?? I just got the worst service from food panda today.

Food Panda customer support has been notified about the posted complaint.

View replies

M

Mukku77

from Mumbai, Maharashtra

Aug 28, 2018

I m Foodpanda delivery boy ...& I m facing so much related to my login & no one is here to solve this problem ...every tum for any small problem we have to travel lot ko solve our problems & we have to go Foodpanda office which is far away from our house ...if company provide such type of facility to rider then who will continue work in this field

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560066

Website: Food Panda App

The foodpanda customer care is pathetic.
I ordered my food at 8 42 pm and food delivery agent was not assigned till 9 40pm. On interrogating the customer support wasn't even replying.
I had to call the restaurant and request them to deliver by paying extra 50 inr to the restaurant's delivery guy.
As soon as i said i want to cancel my order, the support agent replied right back saying they would refund!
What kind of behaviour is this! I was dying out of hunger but these people seem to not care at all about their service. Pathetic food panda.

Food Panda customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560076

Hi, ordered food at 8.57pm with order id - sweet truth order 13413149 amounting to rs. 675 is confirmed. It's 10.42 still there is no trace of food. I tried calling restaurant, the number is switched off. I tried doing the live chat, nobody is responding to food panda, i mailed foodpanda, the turn around to get a response from team is 8 hours. So, such a late response will not hold any good when u r hungry and starving for food. There should be live help. Day is really spoilt and i want the money back as i had already paid through my card.

Food Panda customer support has been notified about the posted complaint.

View replies

S

Satyendra Nevgi

from Songadh, Gujarat

Aug 22, 2018

I had ordered one chocolate Oreo shake yesterday which did not get delivered to me however order status shows delivered. This is pathetic service

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110015

Website: Foodpanda

I placed an order on 15th aug in the evening to pizza hut.. I made the payment online.. Delivery guy from pizza hut called and said order will not be delivered and u will get refund.. I checked after 24 hrs on food panda app it was showing order was delivered.. Then i searched for foodpand cust care number on google all the numbers were busy they didnt connect.. Then i was chatting with foodpanda agents for 2 hrs.. They were not able contact pizza hut.. I called pizza hut they were not able to find my order.. They charged me 600 rps and i didnt even get the order i have call recording for the pizza hut guy he is saying on recording u will get refund and i have screenshots of chats with food panda

Food Panda customer support has been notified about the posted complaint.

View replies

Pizza Hut India Customer Care

from Bengaluru, Karnataka

Sep 4, 2018

Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback

Food Panda Complaints & Reviews

File a complaint to Food Panda

Food Panda reviews & complaints page 34

refund amount

Post your Comment

delivery boy refused to deliver the order

Post your Comment

delivery executive need payment back

Post your Comment

non delivery of order

Post your Comment

I did not receive refunded money

Post your Comment

milk shake at nine rupees voucher

Post your Comment

nuisance on streets indirapuram sps residency

Post your Comment

refund not given as per timeline

Post your Comment

money not refunded

Post your Comment

bad behaviour of supporting staff online at kolkata

Post your Comment

product received on offer

Post your Comment

behaviour issue

Post your Comment

my delivery not received.

Post your Comment

payment done but food order not delivered

Post your Comment

order delivery did not take place after waiting for 2 hours

Post your Comment

order not received from kfc on foodpanda ordering app

Post your Comment

food not yet delivered even after 1 hour 30 minutes

Post your Comment

food delivery agent was not assigned to my order even after an hour after my order.

Post your Comment

food didn't get delivered

Post your Comment

paid online but food not delivered

Post your Comment

Related businesses