Food Panda Complaints & Reviews

I have booked meal on date 28 october 2018 but my meal is not delivered of transaction i'd foodpanda-inii-sy2e-1 and after that my booked meal is cancelled but till now money is not refunded. Plz. Look into the matter and refund the money. Meal is booked in varanasi and after that booked meal is cancelled and food panda staff told me and assured me that ur money will be refunded within a week but till now not refunded.
Meal is not delivered but money is deducted. If any issue contact me on my email id.

I have booked meal on date 28 october 2018 but my meal is not delivered of transaction i'd foodpanda-inii-sy2e-1 and after that my booked meal is cancelled but till now money is not refunded. Plz. Look into the matter and refund the money. Meal is booked in varanasi and after that booked meal is cancelled and food panda staff told me and assured me that ur money will be refunded within a week but till now not refunded.

I had placed an order on foodpanda app on 3/10/18 and made payment via Phonepe App, My money was deducted from my phonepe wallet but order was not processed by Foodpanda.
I inquired with the chat support on foofdpanda app number of times but they gave fake assurances all the time that money will be refunded in 2 working days but nothing is done.
Its been more than amonth now bu i still didn't get my refund

Sir i ordered 1 plate chole bhature from shivam bhature wala, rohini (Delhi-110085) through foodpanda and paid the amount via paytm but there is no mail regarding confirmation of my order. Even "my orders" is showing nothing and "my cart" is empty too. The amount has been reduced from my paytm account without me getting the order. Please help me to get back my refund sir.

Abominable service provided by food panda. Ordered food from dominos through the app. After the food was prepared and on being asked the delivery location, the food was denied to us for which we paid. Instead the restaurant manager in kukatpally, working at the hours of 1:00 am at night rudely told us to collect the food from the restaurant instead and even denied providing his name. On contacting the food panda customer service, they refused the refund stating to contact dominos for it. What a hassle, and the app states to bw hassle-free for ordering food online. As per told by your customer service, we cintacted the restaurant. The manager spoke to us very rudely. He even refused us the refund amount. When you already accept an order, dont ur service provide you the gps location for an order placed? By far, the worst service received without any resolution. I am definitely going to write to the newspaper about this. Being a journalist, it is my duty and also the right of the people to know the service one of the popular app is providing. Maybe that is why customer satisfaction for food panda is just a negligible 7%. I am truly shocked at how irrespinsible and rude the customer service for food panda can be. Maybe that is why poeple suggest and opt to not order from your app as swiggy & zomato provides a far better customer service than yours. This was utter nuisance.

Hi sir,
I ordered from food panda on 6/11/18 to dunkin donuts. I am complaining about the matter that i haven't received my order. I have already paid for it. I was trying to reach them but i couldn't. I don't know what's the problem with their service. They assigned me a driver but suddenly they canceled it for no reason. God knows why.
Then i had a word with shreyanshi (Food panda) and that too i contacted them. They didn't inform me. Please take some action. I wasted my time on this.
Thanks
Divij bajaj
[protected]

Dear sir, this is reference tmy my following orders

X3yb-mes6, rs.202.62 dt.[protected], hotel matru sagar, bangalore
X3yb-wzjh, rs.197.62 dt[protected], hotel matru sagar, bangalore

Both the orders were cancelled / declined by the hotel. However the payment transferred from paytm wallet not credited to my account till now. I am totally dispappointed with the service.

Please arrange to credit the same immeditely.

If the hotel is of problem, please block the hotel from your app.

On 3rd November 2018, I place an order (Order id; y8ra-6d1v ) which was picked up by the delivery boy and cancelled it after 50 minutes. I made a call to Resturant and they said the boy left with the food and gave me his details. Your delivery boy said that Food panda won't give him the commission, so he won't deliver the food and said he has dropped back to the restaurant and asked me to reorder and he cut the call.
Like what is happening? I again made a call to the restaurant and they said that rider dint returned the food and he claimed that we can watch his CCTV footage for this.
Which allow me to jump to the conclusion that he had the food and lied and wasted my time, energy and money. And also made me clear that your Management is no more.
On this order, I received a cashback from Paytm and which was reversed after the order was cancelled. May know the reason why? where is my fault? Where is my COmpensation? Why the management didn't have the courage to let me know the reason?

I reordered that food ( Order id; y8ra-gn82) and after that my food was delivered after an hour with extra payment and no cashback and no refund and he even summoned the issue with the ongoing things. I tried to get in touch with representatives in chat but as soon as the issue was told to them, they would exit and leave without any concern.

I placed an order on sept 23rd, 2018 for an amount of rs 752. The order was cancelled immediately and i was told that my amount will be refunded. Since then, i have reached out to support 7-8 times and always gets an excuse. They don't have any phone numbers for support, you can only chat with them. I have been reading about this and they are continuously using this as a tool to extract money out of people and are never refunding it. I know i am not going to get my money back. I am not worried about my money now more worried about how many people they would have fooled so far and made money. Please help close this app before they dupe more people.

After i changed my mobile number on foodpanda they reported of having blocked my account for unusual activity. Is changing you mobile number an unusual activity? Moreover they are not replying to my emails in a detailed manner, just highlighting that my account is banned for unusual activity. I have been using foodpanda since 2 years and this has certainly lowered my bars for them.

I ordered barbecue pizza from chef paradise. They didn't deliver that order to me then it was cancelled. I told to chat support to giv my refund they told they've initiated. Till now i didn't get my refund money oct 21 order code: v1an-22w8. Its 118 rupees i want my refund asap. Hereafter i won't order anything. They're doing this with everyone. Take proper action against them or else they will do more fraudulent works

Dear sir/ madam i have placed an order on friday date.02 november 2018. I have ordered on foodpanda around 9:24pm, order was confirmed and 55 minutes time of delivery shown. Order placed to chinese gallery sec 63 noida. Order confirmed but not delivered even i wait for 1hours 15 minutes but when not see the delivery boy detail, i called to restaurant, the person who picked up the phone said that foodpanda take order by mistake, we unable to deliver the order to your location sec 44 noida.
My payment not refund to me no any compensation. I want my refund my money.

I have made a order and made online payment and no rider reached restaurant malgudi hut crossing republic ghaziabad restaurant made the order ready they were showing rider chandan in there app they called him and rider decline for delivery and i am waiting for these # for the food and restaurant is closed they left the order with gaurd bur no customer service from food panda no chat no number working useless service best is zomato or swiggy if you order with food panda then be ready to be starving.

I had placed an order on fp on october 21st 2018. Order id: [protected]@1 and paid in advance via paytm (Wallet transaction id: [protected] for an amount of 207.40.

After waiting for an hour the tracking showed as food is delivered. However, no food was ever delivered and on contacting fp regarding the same they informed me that the order is cancelled!! I had guests waiting to be fed who ultimately left without eating as it was...

Dear sir,

I am natesh d my id number is 253432 working as rider in food panda electronic city zone.

I have worked last week 4 days i have done 41 orders.

I have got only rs 2100 salary last week. But till day not yet transfer my a/o if i call customer care suggests to go office, if i go to office they are telling evening will be clear, this same things happening from 3 days
I don't know whom i contact. That why i am just writing mail.

Please look into this issue.
Natesh d
Foodpanda 253432

It's been 1.2 hours and noone is assigned to my order yet, i'm unable to contact the food panda chat line. They also didn't pay heed to my complaint on twitter. Since i already have paid i can't even cancel my order. I completely lost my trust in foodpanda not expecting such behavior from a company. It's completely unreasonable that you make a customer wait for an hour and justify it by saying that ita taking that time to cook. It's a sandwich, it take 2 mins to make please resolve

Order number w7mh-oq44

Ordered food using foodpanda app. Inspite of mentioning 35 mins n app, the delivery guy says it takes 50 mins, but even then i said i can wait, money got deducted from paytm 400 rs, and then after 2 hrs they cancelled order, without even informing or calling me.. And then delivery guy calls and says "your order is cancelled, don't wait for it..".. And when i ask for refund, it will be back in 24 hrs or so... Such a worst service... And even customer service gives automated response... They don't give any solution and just say that it has been escalated and had very bad attitude towards customers... Now i got to know why everyone don't use food panda and use swiggy.

I have ordered from food panda mobile app. The food is prepared but no delivery guy is assigned. I kept waiting for the food.
After i reach the chat support after an hour, they informed that the order should be cancelled and reordered.
Though the money will be returned, it was about the time and trust which does not come from food panda.

Order no: b643-cz0s

Date: 02/11/2018

This is to inform about the delivery boys behaving with the customers. I have ordered biryani from foodpanda and the delivery boy called and said that he has an delivery in some other place so he asked us to come and collect the order. As we asked him to come to the place he started scolding using abusive and vulgar words. Ask your delivery boys behave properly with the customers. We are the one who are paying to you. This is not the right way to behave with the customers. The delivery boy was drunk.

I ordered shake from food panda. The delivery guy reached the location and gave me a call at 5:48 pm. I called him when i reached downstairs to collect my order (Since he was not there), he was talking very rudely and yelling but i remained silent and hanged up the phone, he could not understand hindi or english. I tracked him and reached his location at 5:53 pm.
When he saw me coming he started yelling on the road that how much time do i need to take to receive the order, which really pissed me off so i shouted back that should i make the complaint to food panda. Then he shouted go ahead and make the complaint and kept the order back in his scooty (For which i had already paid online) and left. Again i received a call from food panda to whom i narrated the entire story and he started blaming me that i was late for delivery whereas i reached the location within 5 minutes. I have proof that i was there within 5 minutes.