ITC Complaints & Reviews

I have ordered ata in flipcart minutes very bad smll is coming in ata very bad smell really ITC playing with people"s Health and emotions,...

I won the "Bhakti Pathe" giveaway by Aashirvaad (ITC Ltd.) during Rath Yatra 2025. They declared me as a winner on Instagram, and I shared my details within the given time.

Later, they asked for the screenshot again, which I also provided. Since then, there has been no update, no hamper, and no response—even after repeated follow-ups via DM and email.

This is highly disappointing and feels like a false commitment....

Worm found in yippee noodles while serving in bowl

ITC — Expiry prouct
À
ÀK01
from GHAZIABAD, Uttar Pradesh
Jul 30, 2024
Jul 30, 2024
Mark as Resolved

Address:
garhmukteshwar

Shivam lodhi rajput saloni
Wed, 3 Jul, 13:00
to Consumer

Dear Company,
I have expired and damaged stock which is held in the market which is returning to may godown.
I already put a lot of reminders but no action had been taken till yet.
I also informed the sales team (ASM & AE) but they haven't done anything yet.
Please resolve my issue on an urgent basis.

Shivam lodhi rajput saloni
Wed, 3 Jul, 13:00
to Consumer

Dear Company,
I have expired and damaged stock which is held in the market which is returning to may godown.
I already put a lot of reminders but no action had been taken till yet.
I also informed the sales team (ASM & AE) but they haven't done anything yet.
Please resolve my issue on an urgent basis.

Sri chamundeshwari super market yadavigiri not billing in itc itc item please solve this problem

I have placed 8 orders from itc store on 11th April 2024 but they didn't deliver my single order yet I've been eagerly waiting for my online grocery orders for eight days now, I even mail to customer care but they said wait for your orders, it hasn't even been shipped.Plz help me to get my orders, pictures of order id's are attached below...

Mere shop teliyarganj, prayagraj (211004) mai vijay pan shop ke name se hai jaha pe brijesh jo ki itc ke employe hai unke dwara ek servay ka camp mere shop pe lagaya gaya tha jisme hmko capstan victory ko promote krna tha jiske leye brijesh ji ne hmko capstan victory ka scanner deya or bola per sevay ki cigarette itc dege or 25 rs bhi mere account mai ayega. Jisme 25rs bhi aa rha tha per servay but sevay ki cigarette hmko brijesh ji nahi de rhe hai bol rhe hai iska paise dena padega company ka niyam yahe hai.
Ye ek fraud activity brijesh ji k dwara ki ja rhe hai.
Iske alawa bhi brijesh ji bhaut se fraud activity krte rehte hai jaise ki malboro na sale krne ka insentive bhi kat k dete hai

plesae sir help kariye

Date of incident: 24/01/2024
Phone number: [protected]

We had ordered ITC Aashirvaad Atta through Swiggy Instamart roughly around 24th Jan, 2024. We got a defective product, which is not consumable. I am attaching the photo of the same in the photos/videos tab.

I'm here to express my concern as we are one of the members who fell into the distribution trap and lost 37524/-.
Below are the details of the Fraudster.
Bank Details:-
Beneficiary Name: - ITC LIMITED
Account No:- [protected]
IFSC Code:- FDRL0001200
Branch:- RN MUKHERJEE ROAD KOLKATA
Bank Name: - FEDERAL BANK.

Please help us if you can do anything about this....

I suspect that duplicate ciggerates are being sold in prashant layout whitefield bagalore precisely near sai udupi

I have been using Aashirvaad Aata in my kitchen for more than 19 years or so, but now I'm thinking of discontinue this Brand Aata.

But, before taking this decision, I wanted to convey my displeasure towards your irresponsible behaviour.

I am a Public Sector Bank employee and currently shifted to Bahrain. I was using Aashirvaad aata from the date of arrival in Bahrain in Sep 2021.

2 months back...

Dear ITC,

I am writing regarding my recent order with Order ID:[protected]. According to the delivery details provided, my order was scheduled to be delivered on 23rd December 2023. However, I am disappointed to inform you that the order has not been delivered on time.

I had been eagerly anticipating the arrival of my order, as it was meant to be a crucial part of my planned activities. Unfortunately, not only was the order delayed, but I also did not receive any communication from your support team notifying me about the delay. This lack of information has caused severe inconvenience and distress on my end.

To ensure that I was available to receive the order, I took the necessary steps to cancel or reschedule my prior commitments and made necessary arrangements. However, despite my preparations, I have not received any updates or explanations regarding the delay.

Considering the overall circumstances, I kindly request Mr. PURI immediate attention to this matter. It is my utmost priority to have the order delivered at the earliest convenience. Additionally, I request a thorough explanation for the delay and any inconveniences caused.

I value my relationship with ITC Store and have always been pleased with the quality of products and services provided. Therefore, I trust that you will take prompt action to resolve this issue and provide a satisfactory solution.

Please respond to this email as soon as possible, acknowledging receipt of my complaint and providing an update on the delivery status of my order. I sincerely hope that we can reach a resolution promptly and maintain the positive customer experience I have come to expect from ITC Store.

Thank you for your immediate attention to this matter.

I am delar of your comapny that i would to informated i am pending of the damge stock of pcp that i would to area exective, area managar to i will request to please exchange this stock to sale to easily in the market of that so that will be provide of the landing amount of the stock of that of the stock value of stock is eighty thousand we also provide stock of excel sheet of area excetive to request please to solve this matter, comapny will closed my wd point
lakshay trading comapny
garhmusterwar

I am delar of your comapny that i would to informated i am pending of the damge stock of pcp that i would to area exective, area managar to i will request to please exchange this stock to sale to easily in the market of that so that will be provide of the landing amount of the stock of that of the stock value of stock is 80000 thousnad we also provide stock of excel of area excetive to request please to solve this matter, comapny will closed of my wd code

Dear Sir,

we are from Warangal part of Telangana State, We have some inquiries and would like to establish a line of communication with your branch for potential collaboration and discussion.
To ensure that we direct our queries to the appropriate person, could you please provide us with the email address of the Branch Manager, Assistant Branch Manager and any designated contact person? .
We appreciate your prompt attention to this matter and look forward to the possibility of working together.
Thank you for your time, and we anticipate your positive response.

As usual I purchased Aashirwad Select aata from the local retail store SUPER STORE, SECTOR 14, HISAR, HARYANA IN THE MONTH OF OCTOBER, 2023. When I opened the 5 kg packet of aata I was surprised to see it highly contaminated with fungus. I immediately called the local dealer and handed over it to him.
This is highly undesirable from such a so-called reputed company.
Strict action needs to be taken against the company and award compensation of Rs. One Crore to me.
Thanks

There are lot of counterfeit cigarettes in the market nowadays. Is there anything ITC can do with regards.

Hi Team
This is in regard to my mail...
Damaged product Order # 2512408
A pack o[censored]sed cream where one finger deep impression was clearly visible and had asked for product replacement.
My complaint has been brutally rejected stating everything is OK and the seal of the container is not broken.
It's disheartening to read your reply as a first time customer.
# 1. The seal is broken is very evident from the image shared
# 2. The product is looks old and untidy. Doesn't look like a professional product from a reputed organisation.
# 3. The end of the seals are evidently soiled very visibly.
# 4. Your claim is that proper inspection is done before despatch is not adequate.
# 5. Your process does lack continuity
# 6. What QC process allows you to send a soiled and used product?
# 7. Are you disposing off your soiled stock in the name of sampling?
# 8. You are destructing your own goodwill.

I will still wait for your reasonable response

I purchased a box of dark fantasy choco fills biscuits from d mart and found the cookies were unusual, I thought it was just a biscuit but it was the whole pack the biscuits were not crunchy the whole point of biscuit is its supposed to be crunchy but these cookies texture were just off and it seemed like they had absorbed moisture and were less crunchy and felt like the cookies had gone bad. So I request you to resolve the issue as soon as possible.
Batch no.:13:55 12A1111