Food Panda Complaints & Reviews

I have order from foodpanda on 13th october, 2018 where as the order was cancelled by foodpanda saying they cant deliver the order so cancelled and refund will be generated within 7-10days but its more than one month now i have not received my money back. My order details are y0un-i60v

I have also tried to order today on 2nd november order no. Kdpl-ld8j again here they cancelled the order and got message refunded to your account but again money was not refunded.

I think its a big scam government should take quick action on such frauds also request you to kindly arrange for my refund of money asap.

Food panda has the worst food delivery food. They cannot fulfill there orders half of the time. They are very unreliable and their customer query is also the most unprofessional. I have paid for my orders beforehand multiple times because nowadays they don't accept cod for most of their items. Then they take too long to even say that they cannot fulfill the order. They don't even return the money back sometime. All they do is scam the public using offers and take their money.

Hi there,
I am very disappointed because of the nonprofessional behavior of Foodpanda restaurant then Foodpanda support executives. Today I placed an order for Gulab Jamun from Kathi Junction via Foofpanda app. In the image, it has been shown 4 pieces. I added three quantity total so ideally, I should have received 12 pieces in total. I received just 6 pieces all in one packet. The picture is attached below for reference. I did even ask the delivery guy but he said that all 12 pieces have been packed in one packet. When I opened I saw only 6 pieces of Gulab jamun. I complain to the delivery guy but he asked to talk to the Foofpanda. I had a long chat with a support executive and then somehow received a call from the supervisor who also failed to tell me why was I given the less quantity. Her answers were that this restaurant does the same they provide only 2 pieces in one plate. Now my question is as followed:

1. Why there is a wrong image shown?
2. Where do you mention that this order will have two pieces only?
3. Why was I offered half of my total amount as a refund in starting then she denied for the same as well by the chat support?
4. Does Foodpanda have no control over the restaurant?
5. In past I had received Rasgulla where the image was shown to have 4 pieces and had received indeed 4 pieces now this time why the rule is changed and why did you not mention?
6. I am willing to get both of them penalized because of their nonprofessional behavior.
7. This is just a smart way of cheating a consumer.

I would like to file complaint against food panda due to consistent cancellation of my order after having to wait for approx one hour for one or the other reason.The order gets cancelled after an hour and I suffered a lot because of this since I ordered at night for dinner and after waiting for such a long time I used to see that the order gets cancelled.The refund any since the payment used to be made online used to receive by me after a day or two.This is highly unprofessional.I tried to talk to support but they were simply apologetic again and again.I would like to get a compensation against the suffering of the amount of the payment made by me for such order.

Hey Foodpanda. U r giving Exciting Offers telling that for 9 Rs U Can order few things but u r taking the payment and cancelling the Orders. Its already happened 2 times with me and u have sent a message stating that Foodpanda have refund from their Side. But i haven't got any sort of Refund! Either u return my Money back or I'll ### ur Case Right here!

Sravan tsv advocate
5:09 pm (1 hour ago)
To contact

Dear team,

My order request #8805103
Dated[protected] is cancelled and the amount is not refunded till now even after one month.
Kindly credit and reimburse the amount with out any further delay else legal steps may be taken for further process in the court of law with out mercilessly.

Regards

T. Sravan b. A., ll. M/.
Advocate
Ph: [protected]

These scammers would take your money and block it in a wallet after cancelling your order. Only 50% of your refund would cone to your bank, rest is stuck in a wallet as cashback! How the heck is my money being touted as cashback?? And not once or twice, every solingle time they’re committing this thievery!
I’m attaching photos of how they send the money back as cashback which you cannot take to your bank. So I don’t get the food, and my money is stuck now in a wallet.

My name is amit kumar singh, mail id is [protected]@gmail.com and my mob no is [protected]. I have order chicken briyani (Boneless) on[protected] but i have not getting. And in the app it showing, it’s delivered. Nd my order code y0lc-trz8. And food pick up guy name krtik ([protected]). And i am facing this type of problem second time with foodpand. And app chat icon is also not working. Solve my query as soon as possible and refund my payment

I just created a new account and then i added my address but when i was trying to voucher nine they told me that my account is banned without any reason and i haven't placed any order before. Can you please help me resolve this issue. I didn't do anything which violated the rules. So why did my account got banned. I had another sim on my phone i created an account from it then, but then after adding my address on my second account i tried...

My paytm wallet was debited for the order number s8lv-ults but the order was cancelled by the foodpanda.. It's been 54 hours and i haven't got my money back. I was supposed to get it credited back in my acccount within 24 hours. Am i even going to get it back?? The chat support option is not even working now.. Such a big disappointment your online company is.. A big fraud..

Hi,
There have been a lot of times that foodpanda have not dilevered within the expected time frame which they mention and for that they have a online support team which only hlep you in canceling the order. I was embaresed in front of my guests twice as the food was not dilevered and they have to leave without having anything. The issue which i found is the dilevery person whose assigned is not ready to dilever and the support team cant change the person, so ultimately you have to cancel you order. Now, last time when i ordered they provided incoorect dish and due to which they sent a coupon of rs. 50, but when i tried to apply the same, the application gives an error that my account has been banned. When i am writing about this to foodpanda for the reason of ban and for refunding my money, there is no respnse. Coulf you please help in this?

Foodpanda blocked my account without any specific reason and now no response from them. Receiving only system generated mails and messages.

The order was undelivered so i used the coupon again and they are sending the note o[censored]nfair and misuse of coupon which actually is not done.

Company is not willing to unblock my account it feels like. Please help me unblock and resolve my issue.

[protected]@gmail.com

I just orderd a burnt garlic rice and paneer dry from mandarin oak vashi
My order code - y6qt-mpcx
I have already paid total amount 469₹ via paytm
Restaurant first confirmed the order and now cancelling the order citing lack of delivery persons.
My money have been deducted from my wallet. I want refund now
This whole app has become a scam now

I need refund for order code-n7xb-33vc. I have paid rs493.50 on 8th september 2018 at 22:15:00. After i ordered food, the restaurant immediately accepted my order. I waited for 60 minutes. After that when i called the restaurant, they said we are waiting for delivery executive. After sometime when i called again, they switched off their phones. Then the customer support called me and apologized for the inconvenience caused and promised me to refund my amount. I dropped mails regularly to the support team and they gave different answers.in fact they gave a fake transaction i'd and when i checked out with payu they said this id doesn't exists. Support team is also not giving proper response to this query. Support team gave a transaction number which doesn't exist. I have been fooling around since days. Is this the way you (Food panda team) care for customers? Then i uninstalled food panda from my phone and promised to myself that i would never ever order from this fake site again. I really don't understand why they are not refunding my money. It's almost been 2 months. Please help me to get the refund.

I had ordered on foodpanda and restaurant was 4 km away from my home the order was confirmed later on delivery boy calls me and tells that location is beyond 2 km so i have to cancel the order. My query is if the distance was too far for delivery boy then why foodpanda confirmed my order.? And why deducted amount will be refunded after 4-5 working days? This happened thrice with me in short foodpanda is giving very very worst service since last 2-3 months

Order food from foodpanda and waited for 1 and a half hour but food dis not receive th3 same then i started chat with foodpanda support and they told me the food can cot be delivere due to some problme. And sent a mgs.
The massage is "we are sorry gulzar, we cannot fulfill your order at the moment. If paid online, refund will be credited within 24 hrs for wallet payments & within 3-5 working days for bank payments."
I orders at 10.33 pm and they informed my afted 1 and a half hour. Food panda has ruined my dinner plan??
I will not order from foodpanda anymore. And not will recommend to anyone

My order i'd - izkz-sold
After place successful order restaurant has cancelled my order & why my time, energy & money has worgly users by a cheater "food panda".
On this service industry this kind of practice is a dark spot for every online retailer.
How customer make trust for others retails also.
Today was my birthday who will buy this momentum back for me money is not a matter hear but commitment is important.

My account is blocked by foodpanda. Even im not able buy from any other restaurants. Its really not fair. Food panda should unblock my account as soon as possible. Hope my problem is solved soon. Its so bad even though it has so many offers for old customers as well but im unable to use. Its like we can food panda only once. So pls unblock my account. Do it as soon as possible my kind request.

Today i've ordered food through foodpanda and made my online payment.in meanwhile i thought to add an item into my order and contacted them. When i'm speaking to them my order got cancelled. I've asked the same nd got reply as due to some technical issue. And they also replied me as they will be giving a refund.
Ive replied like i dont want my refund as it takes 7-10 working days. Ive asked them to reorder. But they didnt resolve my issue and kept on insisting to take a refund. And now i lost my money for minimum 7 days.

I ordered from food panda with the bill of 230.62 which i paid through online payment rupees (order id w5zo-elm8).after waiting for one hour the food panda robot finally told me that my order is cancelled. After this they sent me a mail yesterday saying my money has been refunded but when i checked my account i saw that it was not refunded. I have tried to reach the support but i don't get any response.