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Food Panda — order confirmed but not delivered.

Dear sir/ madam i have placed an order on friday date.02 november 2018. I have ordered on foodpanda around 9:24pm, order was confirmed and 55 minutes time of delivery shown. Order placed to chinese gallery sec 63 noida. Order confirmed but not delivered even i wait for 1hours 15 minutes but when not see the delivery boy detail, i called to restaurant, the person who picked up the phone said that foodpanda take order by mistake, we unable to deliver the order to your location sec 44 noida.
My payment not refund to me no any compensation. I want my refund my money.
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Comments

I'm not able to use food panda vochers, can u solve as soon as posible, instead of this I'm using another app, i[censored] solve I will use and recomend others
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Foodpanda has blicjed my account without giving bany explanation and now i can't use any voucher on it. I'm not even able to contact them so that a proper reason for this
Reply
After keeping me waiting for more than 45 mins, they cancel the order. This is not one time they did this, this is their everytime's routine to keep the customer in waiting and cancel the order.
Reply
But there is written your account is blocked
Reply
My account got blocked for apparently no reason. And they keep on sending me the same mail 'your account shall remain blocked', without any explanation.
Reply
I ordered food 5 times in foodpanda.
Out of 5 times 3 are cancelled after 1 hour unknown reason.
This cancellation process also initiated when I contacted support to know my food status.

I questioned this to foodpanda support. But they blocked me.
Reply

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    +91 12 4614 9200
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    Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18, Gurgaon, Haryana, India - 122015
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