Food Panda — complaint regarding the order cancel and refund not initiated

Address:

New Delhi, Delhi

My order number is s8br-pmlk
I ordered food from foodpanda and this was my first order in this app where in i have faced many issues
1.while ordering there app got hanged and due to which my voucher was not used
2. After ordering they kept me waiting for 25 mins and after that they themselves cancelled my order just with one message
3.i have spoken with the foodpanda executive through chat facility and i have been given assurance that refund will be credited within 7 days though as per there policy if payment is done through wallet mode refund is intitated within 24 hrs
4 after so many days today when i enquired about my refund they have reverted me back that due to technical reason refund has not been initiated wht the hell is this there is no communication regarding this to me.
I want my REFUND asap ...pathetic services by FoodPanda... no reason why you guys are giving discounts am sure the sales have been drop due to your pathetic services...