Food Panda — dinner order

Address:	Mumbai City, Maharashtra, 400094
Website:	www.foodpanda.in

This is the worst service. I had ordered food from foodpanda on 8 oct 2017 at 9.30 pm. I had paid the bill online in advance. I was given the order no and confirmation of successful order and payment. The order no. Was '"s7xx-k85r". About after 1 hour when i didnt receive my order, i called at the hotel which was going to deliver my order. However the hotel said that they have received no order from foodpanda for me.
There is no customer care/helpline no available for foodpanda. So i had to go for online chat help. There waiting period was very long. When i was connected to chat, they lied to me that the hotel had denied my order. Because i had already talked to the hotel, i knew the truth.
I know that the orders may fail sometimes. But foodpanda did not intimate me that the order has been failed so that i could have looked for some alternative. Food panda lied that they had send sms, this was not true. How could it happen that the sms for confirmation code arrived within seconds and the sms for intimation never came?

Food panda is a cheating service. I want them to be punished for not intimating the customer, because of which i had to sleep hungry on that night. Because in the whole process, it was too late in the night to look for an alternative.

Rahul
Food panda order no. S7xx-k85r on 8 oct 2017, 9.30 pm