Food Panda — food not being delivered and customer service rep absolutely unhelpful

Address:	Mumbai City, Maharashtra, 400059
Website:	foodpanda.in

I order from Fasoos, Mahakali on 2nd [protected]@ 7.10 pm and the order was supposed to be delivered by 7.40pm and I didnt receive anything till 8.10. So when I contacted Food panda this customer rep named Vesna left the chat in middle without any intimation or help. I kept asking for help and finally another rep Tanisha came online and at 8.30 pm she said your order is cancelled and yoour refund is initiated. this happened after 1hour 20 minutes of placing the order. I told them I need the food as I have bee hungry for the last 1.5 hours and she replied back, she cant do anything except for a refund and left the chat. Is this the kind of customer service that we expect out of Foodpanda. They are not delivering and on top of that being rude by leaving chats unanswered and doing nothing about customer's queries. I need compensation for the time they wasted with me on chat post which they did not deliver the food and cancelled the order after 1 hours 40 mins. Foodpanda - you guys are going down exactly because of this unfriendly and callous behaviour towards your customers. I was regular with you guys and thought I will come back and see how things work out but you guys didnt miss a chance to disspoint. Such a sham and shame.This lady Veshna needs to be thrown out without a second thought.