Food Panda — food not delivered delivery person denied delivery

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered the food at 7.16pm and mentioned in the delivery instructions an alternate number as well to ping the bell if no response comes. By 7.30 delivery person rang me 4 times on the non reachable number and post that left a message that he will not deliver food.

Firstly within 15 mins of order, how did you manage to reach the delivery point. I checked the restaurant through which i ordered is 9kms away from my place. Secondly, why delivery instructions are not shared if we have a privilege to share them on check out page. Lastly, the status got changed to order delivered.

Customer service is worst rather. We can not get the service on desktop, it is only over the phone app and it gets hanged within 15 mins. The executive shall start responding you after 10-12 mins of posting the issue. There is no update over the email as well. Money refund procedure has not yet initiated.
Two executives samratt and manpreet attended me and did almost nothing.

Request number is # 6717300 and tat of 8 business hours is already finished. Still no response!!