Food Panda — food order not deliver

Myself Shreyash Nimbalkar ([protected]) [protected]@gmail.com...
I make a order from Foodpanda app on 26/09/2018 my money also deducted from my account but Foodpanda delivery boy doesn't deliver the order and status shows on their app that "your order is delivered"...My money also not return yet very poor service of Foodpanda.. Fraud app this same fraud happens with my friend also...shame on Foodpanda... Foodpanda delivery boy doesn't talk you properly... This is delivered boy no. [protected] who has responsibility to deliver my order but he doesn't deliver yet..Plz take proper action against Foodpanda.. Thanking you