Food Panda — food package not delivered

Address:	Bangalore, Karnataka, 560034
Website:	foodpanda.in

On[protected], i ordered food from mirch restaurant bangalore through foodpanda mobile application. Order was also confirmed by the customer. 15 mins after the confirmation, i got a message that order is declined and refund will be initiated. Even though i was pissed with this bad serivice from foodpanda, i ordered food from another restaurant, hyderabadi biriyani hub (Madiwala) as i was hungry and lazy to go out. Order was confirmed and even it showed in the app that the delivery guy picked up of the order. Even after waiting 1 hour after he picked up the order, as i didn't receive the food package, i called delivery executive, but he is saying that he can't deliver the order. Then i approached foodpanda chat support for help. There has been no proper response from them as well. I've paid the money and waiting for the order to be delivered, but foodpanda cheated taking my money and not delivering the order. I need proper resolution from them on this.